Hi, I’m
Elizabeth Gail Everts
Administrative Clerk
Summary
Proven administrative expert with a track record of enhancing office efficiency and customer satisfaction at the Department of Agriculture. Excelled in database administration and interpersonal communication, streamlining processes and significantly reducing data entry errors. Skilled in Microsoft Office and adept at fostering professional relationships, consistently delivering high-quality clerical support and problem-solving solutions.
Overview
17
years of professional experience
Work History
Department Of Agriculture
Administrative Clerk
01.2012 - Current
Job overview
- Contributed to a positive work environment with strong interpersonal skills when interacting with colleagues at all levels within the organization.
- Maintained a clean and organized office environment, ensuring all equipment was in working order and addressing maintenance issues as needed.
- Streamlined incoming calls, directing them to appropriate personnel while providing excellent customer service to callers.
- Reduced errors in data entry and record-keeping by meticulously maintaining accurate electronic files and physical documentation.
- Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Department Of Public Works (Women In Construction)
Administrative Assistant
02.2010 - 12.2011
Job overview
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Department Of Public Works (Skills Development)
Administrative Assistant
07.2007 - 01.2010
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Mancosa South AfricaCape Town
Bachelor of Commerce from Project Management
04.2001
Cape Peninsula University of TechnologyCape Town
Certificate from Professional Development For PA's And Secretaries
04.2001
Rosebank CollegeCape Town, South Africa
Short Course from Principles of Human Resource Management
04.2001
Bellville South Senior Secondary SchoolBellville, South Africa
High School Diploma
04.2001
Skills
Daily Reporting
Clerical Support
Documentation and Recordkeeping
Database entry
Verbal and written communication
Customer follow-up
Microsoft Office
Record Sorting and Filing
Multitasking Abilities
Problem-solving aptitude
Flexible and Adaptable
Written Communication
Interpersonal Communication
Professionalism
Effective Communication
Team building
Self Motivation
Timeline
Administrative Clerk
Department Of Agriculture
01.2012 - Current
Administrative Assistant
Department Of Public Works (Women In Construction)
02.2010 - 12.2011
Administrative Assistant
Department Of Public Works (Skills Development)
07.2007 - 01.2010
Mancosa South Africa
Bachelor of Commerce from Project Management
04.2001
Cape Peninsula University of Technology
Certificate from Professional Development For PA's And Secretaries
04.2001
Rosebank College
Short Course from Principles of Human Resource Management
04.2001
Bellville South Senior Secondary School
High School Diploma
04.2001