Elizabeth Christina Elliott

Finance Department

Tour guide

Travel Insurance

Marketing

Student mentor

• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
• Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Built personal relationships with guests to promote positive experiences.
• Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
• Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
• Guided groups of up to 35 people on scheduled tours.
• Worked closely with management staff to create new and lucrative tours.
• Delivered timely and accurate updates to tour coordinator regarding tour progress.
• Checked tour vehicles for cleanliness, safety and functionality.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Answered high volume of phone calls and email inquiries.
• Strengthened communication between finance department personnel managers other departments provide support guidance related matters.
• Strengthened communication between finance department stakeholders by creating concise reports tailored to specific audiences.
• Facilitated smooth collaboration between departments like marketing, finance, logistics during high-profile events.
• Coordinated closely with finance department to ensure accurate invoicing and timely payments from clients.

• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Boosted brand growth by devising strategic network and marketing tactics.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

• Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
• Maintained strict confidentiality while handling sensitive client information and records.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified accuracy and validity of data entered in databases