Elizabeth Van Der Merwe

- Oversee all aspects of general maintenance and upkeep for residential rental properties.
- Plan and execute maintenance projects including bathroom renovations and balcony closures.
- Coordinate with contractors and vendors for repair and improvement projects.
- Conduct regular inspections to identify maintenance needs and ensure property compliance.
- Manage a budget for maintenance expenses and cost-effective solutions.
- Maintain records of maintenance activities, expenses, and property improvements.
- Address tenant concerns related to maintenance promptly and effectively.
- Implement preventive maintenance measures to minimize future issues.

• Overall Management

- Oversee the day-to-day operations of the guest house, ensuring exceptional guest experiences.
- Manage guest bookings, check-ins, and check-outs efficiently.
- Supervise housekeepers.
- Maintain high standards of cleanliness, comfort, and safety throughout the property.

• Guest Relations

- Welcome guests warmly, address inquiries, and handle guest complaints promptly and professionally.
- Ensure guests’ needs are met and anticipate their preferences to enhance their stay.
- Solicit and respond to guest feedback to continually improve services and facilities.

• Financial Management

- Manage the guest house budget effectively, controlling expenses while maximizing revenue.
- Handle invoicing, billing, and payments accurately and in a timely manner.
- Conduct month-end financial reconciliations and prepare financial reports for management.

• Maintenance and Upkeep

- Oversee general maintenance tasks such as plumbing and electrical.
- Schedule and supervise repairs and renovations as needed to ensure the property is well-maintained.
- Coordinate with external vendors and contractors for specialized maintenance and repairs.

• Staff Management

- Recruit, train, and motivate staff to deliver excellent service and uphold the guest house’s standards.
- Create staff schedules, manage payroll, and ensure adequate staffing levels at all times.

• Health and Safety Compliance

- Ensure compliance with health, safety, and sanitation standards, including COVID-19 protocols.
- Implement and enforce security measures to protect guests, staff, and property assets.

• Administration

- Maintain accurate records of guest information, bookings, and financial transactions.
- Manage inventory levels for supplies, amenities, and equipment.
- Handle administrative tasks such as correspondence, filing, and reporting.

• Marketing and Promotion

- Work with marketing teams to develop strategies to attract guests and increase occupancy rates.
- Utilize online platforms and social media to promote the guest house and engage with potential guests.

• As Branch Manager

- Lead and oversee the daily operations of the micro lending branch.
- Develop and implement strategic plans to achieve branch targets and objectives.
- Manage branch staff, including recruitment, training, and performance evaluations.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Build and maintain relationships with clients.
- Monitor loan portfolios, credit quality, and risk management practices.
- Analyze market trends and competition to identify opportunities for business growth.
- Prepare reports and communicate branch performance to senior management.
- Manage cash flow for the branch, including monitoring deposits, withdrawals, and cash reserves.
- Prepare and file tax returns for 2 branchs, ensuring compliance with tax laws and regulations.

As Clerk
- Handle day-to-day administrative tasks including filing, data entry, and maintaining records.
- Process loan applications and documentation in accordance with company policies and procedures.
- Assist clients with inquiries and provide information about loan products and services.
- Maintain accurate and up-to-date financial records and transactions.
- Prepare loan agreements, repayment schedules, and other documentation as required.
- Collaborate with other branch staff to ensure smooth operations and excellent customer service.