Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Languages
Timeline
Hi, I’m

Elizabeth Sithole

Project Coordinator
Pretoria,Gauteng
Elizabeth Sithole

Summary

Dynamic Project Coordinator with a proven track record at the South African Civil Aviation Authority, adept at managing project lifecycles and enhancing team collaboration. Skilled in budget coordination and relationship building, I successfully improved project delivery times while maintaining high client satisfaction through effective communication and strategic planning.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Versatile [Job Title] with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Professional project specialist equipped to excel in coordinating and managing project activities. Brings strong focus on team collaboration and delivering results. Skilled in scheduling, budget management, and stakeholder communication. Reliable and adaptable, ready to meet changing project needs and ensure successful outcomes.

Diligent [Desired Position] with solid background in coordinating diverse projects from inception to completion. Successfully supported cross-functional teams to achieve project milestones and deliverables. Demonstrated effective communication and organizational skills in fast-paced environments.

Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.

Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Determined [Job Title] adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

23
years of professional experience

Work History

Gauteng

Project Coordinator
12.2024 - 12.2024

Job overview

  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Photocopied, distributed and emailed documents to project managers.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Responded to requests for information on materials to inquiring parties.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

South African Civil Aviation Authority

Project Cooridinator
12.2016 - 12.2024

Job overview

  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Photocopied, distributed and emailed documents to project managers.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Responded to requests for information on materials to inquiring parties.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Kanana FM
Rustenburg, North west

Founder of Radio Station Kanana FM
12.2016 - Current

South African Civil Aviation Authority

Project Coordinator
12.2016 - 12.2025

Job overview

  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Photocopied, distributed and emailed documents to project managers.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Responded to requests for information on materials to inquiring parties.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
  • Fostered culture of continuous improvement by organizing regular review meetings, leading to identification and implementation of key process optimizations.
  • Conducted comprehensive market research to inform project decisions, aligning outcomes more closely with consumer expectations.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
  • Implemented digital project tracking system, simplifying progress monitoring and improving project delivery timeframes.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.
  • Spearheaded sustainability initiative within projects, leading to more environmentally friendly practices and positive public relations outcomes.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Increased stakeholder satisfaction by providing comprehensive weekly project updates and forecasts.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Agriculture Research Council

Coodinator
05.2016 - 11.2016

Job overview

  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for [Number] employees.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Trained team members on new hotel services and products to support promotional efforts.

National Lotteries Commission

Executive Support Officer
07.2002 - 11.2014

Job overview

  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined communication channels for better decision-making by maintaining a well-organized filing system and prioritizing incoming correspondence.
  • Anticipated potential issues and proactively addressed them, mitigating risks to executive schedules and deadlines.
  • Fostered positive relationships with external partners through professional representation at events and meetings.
  • Liaised between internal departments and external vendors to maintain clear communication lines during project execution.
  • Supported strategic initiatives by conducting thorough research and presenting findings in concise reports for executive review.
  • Provided exceptional customer service when resolving inquiries or complaints from both internal staff members and external clients.
  • Reduced operational costs with vigilant expense management and accurate budget tracking.
  • Ensured timely completion of projects by coordinating cross-functional teams and providing regular progress updates to stakeholders.
  • Maintained an organized and efficient workspace, allowing for quick retrieval of necessary documentation when needed by executives or colleagues.
  • Enhanced executive productivity by efficiently managing schedules, travel arrangements, and meeting logistics.
  • Contributed to the development of corporate policies and procedures by participating in various committees and working groups.
  • Maintained a high level of professionalism under pressure, juggling multiple tasks simultaneously while meeting tight deadlines.
  • Served as a trusted advisor to executives, handling sensitive information with utmost discretion.
  • Managed executive calendars proactively, identifying potential conflicts and proposing appropriate solutions to optimize time utilization.
  • Facilitated the onboarding process for new hires, ensuring seamless integration into the team.
  • Coordinated complex domestic and international travel itineraries, ensuring smooth transitions between engagements for busy executives.
  • Assisted in talent acquisition efforts by screening resumes, scheduling interviews, and providing input on candidate selection criteria.
  • Increased efficiency in daily operations by implementing new administrative processes and tools.
  • Prepared comprehensive presentation materials for internal and external audiences, effectively communicating key messages on behalf of executives.
  • Handled all aspects of event planning for corporate functions ranging from small gatherings to large-scale conferences.
  • Created, prepared, and delivered reports to various departments.
  • Coached employees through day-to-day work and complex problems.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Managed specialist team to provide technical assistance and customer service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Interceded between employees during arguments and diffused tense situations.
  • Completed bi-weekly payroll for [Number] employees.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Trained team members on new hotel services and products to support promotional efforts.

Education

Stadio
Stadio

BBA from Business Administartion
04.2001

Ben Hlongwane High School
Krugersdorp

High School Diploma
04.2001

Tshwane University of Technology
Tshwane University Of Technology

High School Diploma
04.2001

Skills

Project coordination

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Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Work Preference

Work Type

Full Time

Important To Me

Work from home optionPaid time offCareer advancementFlexible work hoursPersonal development programs

Languages

English
Advanced (C1)
Afrikaans
Intermediate (B1)

Timeline

Project Coordinator

Gauteng
12.2024 - 12.2024

Project Cooridinator

South African Civil Aviation Authority
12.2016 - 12.2024

Founder of Radio Station Kanana FM

Kanana FM
12.2016 - Current

Project Coordinator

South African Civil Aviation Authority
12.2016 - 12.2025

Coodinator

Agriculture Research Council
05.2016 - 11.2016

Executive Support Officer

National Lotteries Commission
07.2002 - 11.2014

Stadio

BBA from Business Administartion
04.2001

Ben Hlongwane High School

High School Diploma
04.2001

Tshwane University of Technology

High School Diploma
04.2001

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Elizabeth SitholeProject Coordinator