Elizabeth Ngwenyama

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Conducting regular patrols to ensure safety and security of premises.

Monitoring surveillance equipment and reported any suspicious activities.

Enforced property rules and regulations to maintain order.

Responded promptly to alarm and emergencies.

Completed detailed reports on daily activities and incidents.

Assisted visitors and maintained secure access control.

Completed security training modules and practical assignments.

Assisted senior officers in monitoring and securing premises.

Participated in safety drills and emergency response simulations.

Supported crowd control during events and high traffic periods.

Learned and implemented safety and procedures.

Communicated effectively with supervisors and team members.

• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in-person and via telephone.
• Promoted efficient service by staying poised under pressure.