Elizabeth Ngatia
CUSTOMER CARE AGENT/VIP ACCOUNT MANAGER
Cape Town,WC
Summary
Dynamic sales professional with a proven track record .consistently enhancing customer satisfaction. Skilled in strategy development and paperwork processing, I foster strong client relationships and implement innovative solutions, driving brand loyalty and repeat business. Recognized for exceptional communication and problem-solving abilities. Handling social medial,emails and phone calls while adhering the quality of standards.
Overview
11
11
years of professional experience
Work History
Sales Agent
Assupol Life
09.2023 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
VIP Account Manager
10bet Africa
02.2023 - 07.2023
- Organized exclusive events for VIP clients, fostering stronger connections between the company and its most valued customers.
- Optimized account management workflows by refining processes, enhancing efficiency, and reducing response times for critical issues.
- Developed long-lasting client relationships through consistent communication and proactive problemsolving.
- Implemented innovative strategies to build brand loyalty, resulting in increased repeat business from key accounts.
Customer Care Representative
Kingmakers
01.2021 - 02.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Receptionist
Image Pro
09.2016 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Game Store
02.2014 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
N4 Certificate - Human Resources Management
Boland College
Paarl, South Africa12-2016
High School Diploma -
Ihlumelo Senior Secondary
Paarl, South Africa12-2012
Skills
Product demonstrations
Timeline
Sales Agent
Assupol Life
09.2023 - Current
VIP Account Manager
10bet Africa
02.2023 - 07.2023
Customer Care Representative
Kingmakers
01.2021 - 02.2023
Receptionist
Image Pro
09.2016 - 12.2017
Customer Service Representative
Game Store
02.2014 - 08.2015
N4 Certificate - Human Resources Management
Boland College
High School Diploma -
Ihlumelo Senior Secondary
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