Elizabeth Moyo

• ICAgile certification- Agile Coaching Certification (ICP-ACC) -certified to provide the skills to facilitate and mentor teams on scaling their agile practices & delivering value more effectively.
• ICAgile certification- Coaching Agile Transformation (ICP-CAT) - certified to coach leadership and culture effectively. Recognize the organization's impediments to change and help catalyze agile transformations.
• ICAgile certification- Enterprise Agile Coaching (ICP-ENT) - The certification validates an understanding of enterprise agile coaching skills needed to enable organizational structure and process improvements in support of achieving business agility.
• Scrum Master Certified
• Scrum Product Owner Certfied

• Successfully facilitated virtually mediated sessions via online platforms, to banking clients
• Ensue effective engagement with delegates conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
• Incorporated real-world examples into course materials to provide delegates with practical applications of theoretical concepts.
• Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
• Oriented delegates on the CPS internal knowledge-sharing platform where delegates could access module material and submit assessments.

• Utilized assessment tools such as personality tests or 360-degree feedback surveys to gain insights into client preferences and behaviors.
• Facilitated workshops and seminars on various topics, promoting personal development and professional growth among participants.
• Implemented innovative coaching techniques, which increased overall client retention rate.
• Developed comprehensive coaching programs for clients, resulting in improved performance and growth.
• Implemented strategies to increase client accountability and engagement, leading to more successful outcomes for clients.
• Collaborated with clients to develop realistic timelines for achieving their short-term and long-term objectives.

• Led weekly pipeline meetings with McKinsey Global and Africa teams, reviewing pipeline progress and sharing best practices in client development, fostering a culture of continuous learning within the team.
• Developed and used networking contacts to generate client leads and acquired new projects from past, existing and future clients.
• Collaborated closely with product development teams and subject matter experts located in Russia, the US, the UK, Kenya, and Nigeria offices to ensure offerings were aligned with current market demands.
• Optimized sales pitches by leveraging data analytics tools to better understand customer preferences and behaviors.
• Delivered product demonstrations and presentations, showcasing features that aligned with clients'' objectives.
• Collaborated with cross-functional teams to ensure successful project execution and achieve desired outcomes.
• Managed a diverse portfolio of clients, ensuring each received high-quality service tailored to their specific requirements.

• Developed effective training manuals, modules and teaching aids.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Supported company growth by designing targeted training programs for new hires.
• Delivered impactful presentations at industry conferences, raising brand awareness while sharing best practices with peers.
• Prepared educational materials such as module summaries, videos and informational packets.
• Maintained records on attendance and participation.
• Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.

• Fund Administration Oversight: Managed the relationship with fund administrators, overseeing all public relations activities, service provider selection, and performance monitoring for the FNB Fund.

• Monitoring and Evaluation: Led the annual review of areas of involvement and strategic partnerships, facilitating the implementation of performance agreements with partner organizations.

• Strategic Leadership: Chaired strategic initiatives funded by FNB Bank in the realm of corporate social responsibility, ensuring alignment with organizational values and goals.

• External Partner Relations: Managed relationships with external partners collaborating with FNB CSI, fostering collaboration and synergy in CSI initiatives.

• Media Liaison: Served as the key media liaison for FNB CSI and government-related initiatives, enhancing the organization's reputation and visibility.

• Cross-Functional Collaboration: Facilitated discussions on strategic priorities and fund participation across sectors, including HIV/AIDS interventions, community care, education initiatives (including ECD), and hospice programs.

• CEO Role: Concurrently served as the CEO for FNB Public Sector, demonstrating the ability to manage multiple responsibilities effectively.

• Handled administrative management, personnel issues and supply requirements for unit.
• Developed effective sales strategies that led to increased revenue generation and market share growth.
• Developed and implemented strategic updates to [Type] operations to solve issues affecting efficiency, profitability, and production.
• Monitored unit training and training schedules.
• Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
• Collaborated with cross-functional teams to identify new business opportunities in line with strategic objectives.
• Improved employee satisfaction by implementing comprehensive professional development programs.
• Led organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Championed corporate social responsibility initiatives, aligning the company''s values with community engagement efforts.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Achieved significant cost reductions through careful analysis of expenditures and identification of areas for improvement.
• Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
• Increased company revenue $[Amount] through aggressive new market strategies.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Assisted in recruiting, hiring and training of team members.

• Negotiated, prepared, and signed contracts with clients.
• Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
• Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
• Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
• Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
• Generated significant revenue growth with the implementation of innovative marketing campaigns.
• Increased client base by developing and implementing effective business development strategies.
• Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Enhanced company''s market presence through targeted networking events and relationship building.

• Improved partner satisfaction rates by addressing concerns promptly and offering customized solutions based on individual needs.
• Implemented an alliance management framework that improved tracking of partnership performance metrics across multiple departments.
• Leveraged data analytics to identify trends and areas of concern within the company''s alliance ecosystem, informing strategic decisions for future growth.
• Initiated cross-functional meetings to address challenges proactively and identify areas for improvement in the alliance ecosystem.
• Managed day-to-day operations within the company''s partner program, ensuring smooth workflows between various stakeholders involved in each project or initiative.
• Collaborated closely with sales teams to drive revenue through joint selling efforts and leveraging partner networks.

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Managed product demonstrations and testimonials for performance evaluation.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Coordinated design meetings and decisions with internal departments and teams.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Prioritized roadmap in order to achieve product goals and metrics.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Launched successful products by conducting thorough market research and identifying customer needs.

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Strengthened client relationships through regular communication and effective problemsolving.
• Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
• Developed and delivered presentations to key customers to position products and services.
• Built and maintained strong client relationships to drive business growth.
• Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Expanded key account base by identifying and cultivating new business opportunities.
• Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
• Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
• Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.

• Provided ongoing training for partners on products and services, enabling them to better serve their customers and increase overall satisfaction levels.
• Advocated for partner needs internally, fostering a culture of collaboration and mutual success between the organization and its valued partners.
• Coordinated events and webinars for partners aimed at knowledge sharing, networking, and lead generation opportunities.
• Streamlined internal communication processes for more efficient coordination between cross-functional teams.
• Initiated cross-functional meetings to address challenges proactively and identify areas for improvement in the alliance ecosystem.
• Managed day-to-day operations within the company''s partner program, ensuring smooth workflows between various stakeholders involved in each project or initiative.
• Implemented an alliance management framework that improved tracking of partnership performance metrics across multiple departments.
• Optimized contract negotiation processes, reducing time spent on administrative tasks while maintaining compliance standards.
• Evaluated potential partners for strategic fit and alignment with the company''s goals, ensuring long-term success.
• Spearheaded joint marketing activities to generate leads and expand brand awareness in the market.
• Leveraged data analytics to identify trends and areas of concern within the company''s alliance ecosystem, informing strategic decisions for future growth.
• Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.
• Collaborated closely with sales teams to drive revenue through joint selling efforts and leveraging partner networks.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Boosted branch sales performance by identifying cross-selling opportunities and providing tailored product recommendations to customers.
• Managed high volumes of transactions accurately under tight deadlines, ensuring client satisfaction while maintaining operational efficiency.
• Streamlined banking processes for increased efficiency and accuracy through regular audits and compliance checks.
• Facilitated successful loan applications by guiding clients through requirements and documentation processes, expediting approvals and ensuring customer satisfaction.
• Participated in ongoing training programs to further develop knowledge of industry best practices, regulatory requirements, and product offerings.

• Responded to inquiries from callers seeking information.
• Reduced errors in data entry tasks by implementing a double-check system for accuracy.
• Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
• Contributed to a positive work environment by facilitating team-building activities and fostering camaraderie among colleagues.
• Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
• Provided timely support to various departments, ensuring smooth daily operations and increased productivity.