ELIZABETH MOKOENA
Sales Administrator
Johannesburg
Summary
I am enthusiastic, ambitious, loyal and a hard working person with excellent communication skills, who mixes well with people. I can work very well under pressure; I have a passion of collaborating and fostering successful Teams. I have over 20 years work experience gained in both Local and International companies
Overview
26
26
years of professional experience
1
1
Language
Work History
Account Manager / Sales Administrator
Ingersoll Rand Company
11.2012 - Current
- Sales and support for aftermarket
- Dealing with day to day customer enquiries both telephonically and in person
- Capturing orders, managing stock levels of parts
- Expediting of items shipped from overseas, and managing backlog reports
- Managing monthly sales invoicing, chasing up orders
- Working closely with warehouse and accounts to make sure parts are shipped and invoiced
- Managing credits from customers
- Filing orders both electronically and manually
- Making sure the whole sales department runs smoothly
- Monthly reports of sales revenues, credits
Reception/Office Administrator
Ingersoll Rand Company
11.2009 - 11.2012
- Answering switchboard, screening and directing calls
- Managing stationery, taking and receiving orders
- Booking conferences, travel arrangements, hotels and foreign currency
- Typing general correspondence, booking couriers for collections and receiving deliveries
- Arranging refreshments for management as and well needed.
- Managing boardroom booking and organising conference calls
- General office ad hoc duties
Personal Assistant/Training Co-ordinator(MATERNITY RELIEF)
Adzuri Management Consultancy
05.2009 - 11.2009
- Personal Assistant to the Managing Director and Office Manager
- Keeping the diary for the MD, attending meetings and managing the office on her absence.
- Preparing presentations
- Typing correspondence, sorting and distributing mail to different departments
- Ordering stationery, keeping the office supplies
- Arranging training, preparing training manuals, and booking facilitators
- Making quotations for training and invoicing
- Checking timesheets, invoices and passing them to the accounts department
- Relieving switchboard and reception
- General office duties
Human Resources Secretary
Anglo Platinum
07.2007 - 03.2009
- Booking travel arrangements for the HR/Audit team, including car hire and accommodation
- Typing correspondence, offer letters and contracts, contacting applicants for interviews, Preparing interview packs, booking medical and security clearance appointments for the successful applicants
- Chasing signatures from Heads of Departments, Diary management, booking the boardroom and meeting venues, arranging refreshments as and when required
- Taking minutes of the meetings, typing and distributing to the relevant personnel
- Supervising switchboard and reception area
- Working with drivers and cleaners, making sure both departments run smoothly and are not short of supplies
- Ordering stationery, faxing, filling
- General office duties
- Capturing HR data using SAP, dealing with queries for medical, pension funds on behalf of employees
- Engaging temporary and contract workers and booking entrance and exit medicals for them
- Conducting interviews and exit interviews for labour hire
Call Centre Agents/Claims Clerk
MOTOHEALTHCARE
06.2007 - 07.2007
- Taking inbound calls from medical aid clients and dealing with their queries
- Checking and confirming benefits
- Helping practises with claim queries, invoices and statements.
- Making outbound calls to unsatisfied clients and apologising on the company's behalf.
Senior Customer Service Consultant
The Evesleigh Group
08.2003 - 01.2007
- Research and marketing of new products
- Updating the database, typing of correspondence
- Coordinate inductions for new employees, update and maintaining employee files
- Capturing leave forms and medical aid queries
- Maintaining filing system, and booking training
- Checking and processing invoices for payments, submitting timesheets to payroll on behalf of employees
- Making sure targets are met on the set time scale, and supervising the call centre staff
- Attending meetings when the Manager is unavailable, typing minutes and distributing to the relevant personnel.
- Booking meeting venues and arranging refreshments
Reception and Reservations Clerk
Ramada Plaza Gatwick
06.2001 - 06.2003
- Reception and switchboard including handling enquiries from guests
- Check-in and out the guests
- Customer services, experience with difficult client
- Cash handling and balancing money and currency converting
- Sorting and distributing incoming and outgoing mail
- Stationery orders
Receptionist/ Switchboard Operator/ Personal Assistant
Professional Management Review
01.2000 - 05.2001
- Type general letters, legal agreements and correspondence documents
- Arrange meetings and refreshments, including managing the boardroom
- Booking appointments and travel arrangements for the sales manager
- Administration
- Copy typing, faxing, photocopying, filling documents
- Personal assistance to the sales manager
Education
Sales and Marketing Certificate - undefined
College Campus
South Africa12-2013
Bachelor in Business Administration - Sales
PC TRAINING COLLEGE
South Africa01-2012
Business Administration - undefined
The Secretary Computer College
England01-2006
Public Relations Certificate - undefined
Technikon South Africa
South Africa12-1999
Executive Secretarial Diploma - undefined
Anchor College
South Africa12-1999
Matriculated - Afrikaans, English, Business Economics, Economics, Mathematics, Typing and Northern Sotho
Madibane Senior School
South Africa12-1996
Skills
- Customer Service
- Friendly Personality
- Ability to Work Under Pressure
- Numerical Skills
- Organizational Skills
- Time Management
- Prioritization Skills
- Teamwork
- Telephone Etiquette
Interests
Travelling
Music
Movies
Reading Information Articles
Swimming
Wildlife
Personal Information
- ID Number: 791206 0327 086
- Height: 1.72
- Health Status: Excellent
- Date of Birth: 06 December 1979
- Driving License: Code 10
- Marital Status: Married
- ID Number: 791206 0327 086
Key Skills And Abilities
- Enjoy giving excellent service to customers
- A friendly and helpful personality
- Able to cope accurately with work at times of great pressure
- Good with figures
- Well organised with good time management and prioritising skills
- A good team worker who gets on well with her colleagues
- Excellent telephone manners
High School Education
Madibane Senior School, South Africa, 1992-01-01, 1996-12-01, Matriculated, Afrikaans, English, Business Economics, Economics, Mathematics, Typing, Northern Sotho
References
Available on request
Timeline
Account Manager / Sales Administrator
Ingersoll Rand Company
11.2012 - Current
Reception/Office Administrator
Ingersoll Rand Company
11.2009 - 11.2012
Personal Assistant/Training Co-ordinator(MATERNITY RELIEF)
Adzuri Management Consultancy
05.2009 - 11.2009
Human Resources Secretary
Anglo Platinum
07.2007 - 03.2009
Call Centre Agents/Claims Clerk
MOTOHEALTHCARE
06.2007 - 07.2007
Senior Customer Service Consultant
The Evesleigh Group
08.2003 - 01.2007
Reception and Reservations Clerk
Ramada Plaza Gatwick
06.2001 - 06.2003
Receptionist/ Switchboard Operator/ Personal Assistant
Professional Management Review
01.2000 - 05.2001
Sales and Marketing Certificate - undefined
College Campus
Business Administration - undefined
The Secretary Computer College
Public Relations Certificate - undefined
Technikon South Africa
Executive Secretarial Diploma - undefined
Anchor College
Matriculated - Afrikaans, English, Business Economics, Economics, Mathematics, Typing and Northern Sotho
Madibane Senior School
Bachelor in Business Administration - Sales
PC TRAINING COLLEGE