Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Elizabeth Mojela

Tembisa

Summary

Dynamic Sales Coordinator with a proven track record at DataCall (Pty) Ltd, excelling in customer engagement and effective negotiation. Skilled in sales reporting and inventory control, I consistently enhance client satisfaction and streamline order fulfillment processes. Passionate about driving operational success and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Sales Coordinator

DataCall (Pty) Ltd
Johannesburg
03.2021 - Current
  • Provide ongoing support to the sales team and customers, both over the phone and through emails.
  • Manage customer queries and complaints, offering solutions that enhance client satisfaction.
  • Perform administrative tasks, including processing sales orders, issuing invoices, and managing customer records.
  • Process customer orders from initial contact to completion.
  • Collaborate with the finance department to track payments, manage sales-related expenses, and ensure accurate financial reporting.
  • Meet customer service standards through proactive care and building client loyalty.
  • Prepare a detailed sales forecast, contributing to the setting of realistic sales targets.
  • Monitor inventory levels, placing orders as necessary to prevent stock shortages.
  • Promptly respond to the quotation request.
  • Negotiate prices with external providers to maximize sales profits.
  • Manage customer inquiries via phone and email, delivering exceptional service and support for sales team efficiency.
  • Compile weekly and monthly sales reports for management review.
  • Liaise and coordinate between different departments to manage the distribution and order delivery process.
  • Manage filing systems to ensure organized document retrieval.
  • Collaborate with the finance team to resolve discrepancies in billing statements.
  • Ensure accuracy in all invoice entries prior to releasing them to customers.
  • Coordinate with vendors to ensure the timely delivery of goods ordered by customers.
  • Review invoices and purchase orders for accuracy and completeness prior to payment processing.

Sales Assistance

Law Print
09.2017 - 02.2021
  • Provided customer service and sales assistance to customers.
  • Collaborate with the sales staff to monitor active purchase orders, and make sure that orders are completed on time.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Proficiency in negotiating prices and terms, and preparing sales agreements.

Education

Grade 12 - English, Afrikaans, Life orientation, Accountancy, Business studies, Maths literacy, Tourism and Economics

Armour Foundation Learning Institute

Digital Video Editing -

City Varsity School of Media and Creative Art

Skills

  • Cloud quote
  • Report creation
  • Time management
  • Microsoft Excel and Word
  • Outstanding customer service
  • File management
  • Record-keeping standards
  • Calendar management
  • Administrative procedures
  • Effective negotiation
  • BPO knowledge
  • Sales reporting
  • Order processing
  • Contract preparation
  • Customer engagement and support
  • Document handling
  • Order fulfillment
  • Operational efficiency
  • Supplier coordination
  • Project coordination
  • Square9 documentation
  • Sales invoices
  • B2B sales and service
  • Inventory control
  • Sales forecasting
  • Effective communication
  • Attention to detail

Languages

Zulu
First Language
English
Proficient (C2)
C2
Afrikaans
Intermediate (B1)
B1
Sesotho
Advanced (C1)
C1
Setswana
Advanced (C1)
C1

References

References available upon request.

Timeline

Sales Coordinator

DataCall (Pty) Ltd
03.2021 - Current

Sales Assistance

Law Print
09.2017 - 02.2021

Grade 12 - English, Afrikaans, Life orientation, Accountancy, Business studies, Maths literacy, Tourism and Economics

Armour Foundation Learning Institute

Digital Video Editing -

City Varsity School of Media and Creative Art
Elizabeth Mojela