Elizabeth Malule
Admin Officer And Front Of Desk
Douglas,NC
Summary
Dynamic Administrative Officer at Broadwater River Estate with expertise in office management and personnel training. Proven track record in enhancing productivity through effective communication and meticulous documentation. Skilled in Microsoft Office and relationship building, ensuring seamless operations and high-quality service delivery. Committed to fostering a positive work environment and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Officer
Broadwater River Estate
11.2023 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
Front Desk Receptionist
Broadwater River Estate
05.2016 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
Kitchen Assistant
Broadwater River Estate
11.2014 - 02.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Assisted in reducing kitchen waste through careful portion control measures.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
Housekeeper
Broadwater River Estate
03.2014 - 11.2014
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Short Course - Reception Skills
Skills Development Professionals
Bloemfontein, South Africa 04.2001 -
Associate of Arts - Early Childhood Care And Education
College SA
Johannesburg, South Africa 04.2001 -
No Degree - Housekeeping Skills Program
Butlers Hotel School
Kimberley, South Africa 04.2001 -
High School Diploma -
Weslaan High School
Douglas, South Africa 04.2001 -
Skills
Office management
Documentation and control
Data acquisition
Policy and procedure modification
Database administration
Relationship building
Personnel management
Training and coaching
Payroll and budgeting
Scheduling appointments
Credit and collections
Office administration
Computer skills
Microsoft Word
Administrative support
Data entry
Microsoft Excel
Microsoft Office Suite
Filing
Microsoft outlook
Languages
English
Upper intermediate (B2)
Afrikaans
Advanced (C1)
Timeline
Administrative Officer
Broadwater River Estate
11.2023 - Current
Front Desk Receptionist
Broadwater River Estate
05.2016 - 03.2023
Kitchen Assistant
Broadwater River Estate
11.2014 - 02.2016
Housekeeper
Broadwater River Estate
03.2014 - 11.2014
Short Course - Reception Skills
Skills Development Professionals
04.2001 -
Associate of Arts - Early Childhood Care And Education
College SA
04.2001 -
No Degree - Housekeeping Skills Program
Butlers Hotel School
04.2001 -
High School Diploma -
Weslaan High School
04.2001 -