ELIZABETH KOKETSO RAMAFOKO
138 Ramapuputla Street, Atteridgeville, Pretoria
Summary
Dedicated professional with nearly 3 years of experience in administration, office management, customer service, and sales. Proficient in SAP and Microsoft Office suite, with a strong ability to manage data and maintain accurate documentation. Demonstrated success in identifying discrepancies and enhancing customer experiences. Committed to delivering value in diverse work environments.
Overview
10
10
years of professional experience
Work History
Call Center Administrator
Digicall SA (Mercedes Benz AML Project)
02.2025 - 07.2025
- Compared payment details with customer records and transaction histories to verify accuracy.
- Identified inconsistencies in payment information and contacted customers for resolution.
- Documented findings and resolutions for future reference while maintaining comprehensive records.
- Escalated suspicious payment activities to relevant authorities for further investigation.
- Managed outbound calls and email communications with clients to enhance service efficiency.
- Retrieved, processed, and distributed Natis documents promptly upon request.
- Ensured compliance with ethical and regulatory guidelines during payment processing.
- Utilized SAP, Genesys, Hubble, CLS, CMS, and P-drive systems for operational tasks.
General Admin Assistant
Railway Furnishers, Atteridgeville
09.2024 - 01.2025
- Welcomed customers, fostering a friendly shopping atmosphere.
- Demonstrated products to enhance engagement and understanding.
- Upsold and cross-sold items, maximizing sales opportunities.
- Opened furniture accounts on ACU system for customer financing.
- Captured customer data to enable effective follow-up and personalized service.
- Processed cash and EFT refunds accurately, maintaining high customer satisfaction.
- Conducted 50-100 targeted telemarketing calls monthly to increase sales.
- Ensured store cleanliness and presentation to attract customers.
Junior Administrator
We Buy Cars, Centurion
02.2024 - 06.2024
- Scanned Natis documents to ensure accurate transaction processing.
- Registered clients for vehicle ownership changes, maintaining precise records.
- Provided settlement letters to finalize transactions for vehicle buyers.
- Facilitated stakeholder communication by attending scheduled Zoom meetings.
- Streamlined email correspondence with clients and branches for efficient information sharing.
- Distributed Natis documents, ensuring timely delivery to clients and branches.
- Executed messenger duties to support logistical operations within the branch.
- Monitored drop box twice daily for incoming documents and inquiries.
Administration Intern
Road Traffic Management Corporation, Centurion
06.2023 - 02.2024
- Directed visitor traffic while providing assistance to enhance experience.
- Managed and created Excel spreadsheets to track departmental data effectively.
- Recorded data in various databases, ensuring information remained current.
- Compiled meeting documentation, including memos, agendas, and minutes for reference.
- Organized Teams meetings to promote efficient remote collaboration.
- Established filing systems to improve record management processes.
- Scanned bulk documents for digital archiving and streamlined record-keeping.
- Handled email correspondence to ensure timely communication and responses.
Office Clerk (Work Integrated Learning)
Matskeke Primary School, Atteridgeville
08.2019 - 10.2019
- Performed reception duties, welcoming visitors efficiently.
- Accurately captured data for administrative purposes.
- Typed assessments for learner curricula in a timely manner.
- Conducted financial bookkeeping to uphold fiscal responsibility.
- Systematically filed documents to enhance organization.
- Sourced and compared quotations to inform purchasing decisions.
- Communicated with parents to address questions and feedback.
- Supervised learners on request, promoting a safe environment.
Service Area Assistant
Pick n Pay-Mall @Reds, Wierdpark
06.2015 - 12.2015
- Welcomed customers to the department, ensuring a positive shopping experience.
- Assisted all departments within store to maintain efficiency and organization.
- Attended to customer needs promptly to enhance satisfaction.
- Provided product information to aid informed purchasing decisions.
- Resolved customer queries and issues effectively to promote loyalty.
- Processed damaged goods according to store policy to minimize losses.
- Restocked shelves as needed to maintain inventory levels.
Education
Diploma: Office Management & Technology -
Tshwane University of Technology
Pretoria High School Diploma -
Hospitaal Skool Pretoria
Pretoria12.2014
Skills
- Microsoft Office Suite (Word, Excel, Access, PowerPoint)
- Data entry and database management
- Verbal and written communication
- Interpersonal skills
- SAP proficiency
- Adaptability and flexibility
- Attention to detail
- Time management and multitasking
- Problem solving
- Team collaboration
- Confidentiality
Driver's Licence
Code 8
LANGUAGES
Northern Sotho: Fluent
English: Fluent
IsiZulu: Fluent
Xitsonga: Conversational
References
Ms. Gina Kgomo
We Buy Cars
Supervisor
0643230059
Mr Neo Rampete
Road Traffic Management Corporation
Mentor
0787114421
Ms. Kefilwe Mpele
Digicall(Mercedes Benz AML Project)
2IC Supervisor
0790536998
Timeline
Call Center Administrator
Digicall SA (Mercedes Benz AML Project)
02.2025 - 07.2025
General Admin Assistant
Railway Furnishers, Atteridgeville
09.2024 - 01.2025
Junior Administrator
We Buy Cars, Centurion
02.2024 - 06.2024
Administration Intern
Road Traffic Management Corporation, Centurion
06.2023 - 02.2024
Office Clerk (Work Integrated Learning)
Matskeke Primary School, Atteridgeville
08.2019 - 10.2019
Service Area Assistant
Pick n Pay-Mall @Reds, Wierdpark
06.2015 - 12.2015
Diploma: Office Management & Technology -
Tshwane University of Technology
High School Diploma -
Hospitaal Skool Pretoria
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