Elizabeth Elouise Davies
POS Helpdesk Engineer
Bellville
Summary
Dear Hiring Manager,
I am writing to express my interest in joining your team. I am a dedicated and hardworking professional who takes great pride in delivering quality work. My strengths include building strong relationships, demonstrating loyalty, and maintaining a respectful and collaborative approach in all interactions.
I have exceptional attention to detail and thrive both in team environments and when working independently. I am eager to learn, adapt quickly, and contribute positively to your organization’s success. I am confident that my skills and work ethic would make me a valuable asset to your company.
I look forward to the opportunity to discuss how I can contribute to your team.
Sincerely,
Elizabeth Davies
Overview
14
14
years of professional experience
Work History
POS Helpdesk Agent
TabletPOS
03.2025 - Current
- Answer inbound calls and tickets, resolving POS issues quickly with clear, professional communication
- Diagnose and resolve POS software errors, configuration problems, and update failures remotely
- Guide store staff step‑by‑step through transaction, refund, and end‑of‑day closing procedures
- Escalate complex incidents to second‑level support, documenting symptoms, steps taken, and impact
- Troubleshoot POS hardware and peripherals, including printers, scanners, card readers, and cash drawers
- Log all support interactions accurately in ticketing systems, maintaining detailed case histories
- Assist with POS deployments, upgrades, and rollbacks following change management procedures
- Train end‑users on POS features, best practices, and new releases via phone or remote sessions
- Contact: Jolene van Taak
- Phone: 084 247 0888
Self Employed Hair Stylist
Hair@ElizabethDavies
07.2020 - 05.2024
- Maintaining a structured daily schedule to balance prospecting, client meetings, and administrative tasks
- Updating CRM or tracking systems with client interactions, follow-ups, and sales pipeline status
- Continuously learning industry trends, competitor offerings, and market changes to adjust services effectively
- Marketing services through social media, online platforms, and local events to increase visibility and brand awareness
- Providing after-sales support and follow-up to ensure client satisfaction and encourage repeat business
- Preparing and delivering professional proposals or quotes tailored to each client’s specific requirements
- Prospecting and generating new client leads through networking, referrals, and targeted outreach activities
Account Manager
Amelle Salon Professionals
01.2020 - 03.2020
- Manage and grow key client accounts through regular check-ins and strategic planning meetings
- Serve as primary point of contact, resolving client inquiries and escalating complex issues when necessary
- Collaborate with sales, marketing, and product teams to execute tailored account strategies
- Gather client feedback and relay insights to internal teams for product and process improvements
- Contact: Danie Oelofse
- Phone: 083 700 4880
Senior Stylist
Skin PHD Plattekloof
07.2016 - 11.2019
- Manage a high‑end client roster, ensuring consistent rebooking, retention, and exceptional service experiences
- Recommend and upsell professional haircare products with tailored education to drive retail revenue targets
- Collaborate with salon management on service menus, pricing, promotions, and seasonal style offerings
- Document formulas, client preferences, and visit notes in salon software for accurate, repeatable results
- Participate in ongoing advanced education, trend research, and brand training to elevate technical expertise
- Mentor junior stylists through hands‑on training, technical demonstrations, and constructive performance feedback
- Contact: Wessel de Wet (Owner), Keryn Myburgh (Manager)
- Phone: 021 558 3496
Junior Hairstylist
Kavanagh’s Hairdressing
10.2014 - 12.2016
- Recommending appropriate retail haircare products and educating clients on at-home maintenance routines
- Maintaining salon cleanliness, including sweeping hair, sanitizing tools, and organizing workstations after each client
- Shampooing, conditioning, and preparing clients’ hair prior to cutting, coloring, or styling services
- Assisting senior stylists with sectioning, blow-drying, foiling, and other technical service support tasks
- Providing basic styling services such as blowouts, flat ironing, curling, and simple updos for daily wear
- Contact: Stephen Kavanagh (Owner), Zaghra Zoutenberg (Manager)
- Phone: (021) 434 0811
Hairstylist
Partners Hair Design (Canal Walk/Bayside)
11.2012 - 09.2014
- Consult with clients to understand hair goals, lifestyle, and recommend suitable styles and treatments
- Shampoo, condition, and prepare hair using appropriate professional products for each hair type
- Cut, trim, and shape hair using scissors, razors, and clippers to achieve desired look
- Apply hair color, highlights, balayage, and toners following manufacturer and salon safety guidelines
- Perform blowouts, styling, and finishing techniques for everyday wear and special occasions
- Recommend and upsell retail haircare products tailored to clients’ hair needs and concerns
- Maintain clean, sanitized tools, workstations, and equipment in compliance with hygiene standards
- Manage appointment schedule, handle walk-ins, and maintain accurate client service records
- Stay updated on current hair trends, techniques, and products through ongoing education and training
- Contacts: Melanie van Renen (HR) - (021) 797 1979, Teresa Peens (Manager) - (021) 551 5514, Bianca Witten (Manager) - (021) 556 3350
Apprentice
Kavanagh’s Hairdressing
12.2011 - 10.2012
- Booking, confirming, and updating client appointments using salon software or phone
- Maintaining inventory of hair products, towels, and backbar supplies, restocking as needed
- Learning and practicing cutting, coloring, and styling techniques during training sessions
- Greeting clients, checking them in, and offering beverages or comfort during their visit
- Shampooing, conditioning, and preparing clients’ hair for cuts, color services, and treatments
- Assisting senior stylists with haircuts, blowouts, styling, and finishing techniques
- Mixing, applying, and removing hair color, toners, and lighteners under supervision
- Contact: Stephen Kavanagh (Owner), Zaghra Zoutenberg (Manager)
- Phone: (021) 434 0811
Education
High School -
Paarl Gimnasium High School
01.2005
National Certificate For Hairdressing -
NSI School of Beauty
04.2001 -
High School Diploma -
Stellenbosch High School
04.2001 -
Skills
Customer service and care
References
Keryn, Myburgh, Manager: Plattekloof, plattekloof@skinphd.co.za, 021 558 0200, Skin PhD, Plattekloof Village Centre, Cnr of Plattekloof Rd. and Baronetcy Blvd, Plattekloof, Elizabeth started with Skin PhD Hair & Beauty on 25 July 2016. Elizabeth is an exceptionally friendly and outgoing person who has such a loving, caring nature. She always puts a smile on everyone’s face daily (clients and colleges), she loves to make jokes and has a good sense of humour. Elizabeth is excellent at customer service and goes above and beyond to spoil and pamper every client who sits in her chair and to make sure they receive only the best service and walk out extremely happy. She makes sure every client gets her undivided attention and therefore has built up a huge client base and gets continuous referrals. Elizabeth is also very good in convincing clients to upgrade their service and to purchase retail without being forceful. Elizabeth loves going on hair courses and constantly wants to learn and acquire new knowledge and skills. Elizabeth is always willing to help in any area needed and will always go the extra mile.
Elizabeth will be an asset to any business, and I would highly recommend her for any position in the hair industry (stylist, customer sales, rep, and educator) as she would be very strong in those areas.
Please contact me should you require any other information regarding Elizabeth. Kind regards
Timeline
POS Helpdesk Agent
TabletPOS
03.2025 - Current
Self Employed Hair Stylist
Hair@ElizabethDavies
07.2020 - 05.2024
Account Manager
Amelle Salon Professionals
01.2020 - 03.2020
Senior Stylist
Skin PHD Plattekloof
07.2016 - 11.2019
Junior Hairstylist
Kavanagh’s Hairdressing
10.2014 - 12.2016
Hairstylist
Partners Hair Design (Canal Walk/Bayside)
11.2012 - 09.2014
Apprentice
Kavanagh’s Hairdressing
12.2011 - 10.2012
National Certificate For Hairdressing -
NSI School of Beauty
04.2001 -
High School Diploma -
Stellenbosch High School
04.2001 -
High School -
Paarl Gimnasium High School
Additional Information
- Completed and passed the International Trade exam.
- TEFL English teaching course completed