Open To Work
Elizabeth Dineo Sethosa
Klerksdorp
Work Preference
Summary
To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Driven Service Consultant successful at inputting service orders, growing customer loyalty, and organizing workflow. Skilled at stepping into diverse roles on daily basis. Prepared to leverage valued experience to take on dynamic role.
Overview
9
9
years of professional experience
Work History
Service Consultant
Capitec Bank
01.2024 - Current
- Deliver high-quality client service in a fast-paced banking environment.
- Resolve customer queries efficiently, ensuring first-call resolution where possible.
- Assist clients with account management, statements, and debit orders.
- Ensure compliance with FAIS and FICA regulations when verifying client information.
- Maintain accurate records and documentation within internal systems.
- Identify client needs and recommend suitable banking products and services.
Bank Better Champion
Capitec Bank
08.2023 - 04.2024
- Provided frontline client service and transactional support.
- Assisted with ATM and teller-related services.
- Promoted digital banking solutions and improved client adoption.
- Captured and verified client information with high accuracy (98% accuracy rate).
- Ensured compliance with internal procedures and operational standards.
Client Relations Consultant
Old Mutual Finance
04.2017 - 07.2023
- Handled client enquiries and supported financial application processes.
- Verified client documentation to ensure compliance with policies.
- Maintained accurate client records and filing systems.
- Assisted in processing credit and loan applications.
- Delivered consistent client service, contributing to customer satisfaction.
Loan Consultant
M and S Financial Services
- Managed end-to-end loan application processes.
- Verified client financial information and supporting documentation.
- Maintained compliance with company policies and procedures.
- Introduced a document pre-verification system, reducing errors by 40%.
- Consistently exceeded monthly performance and sales targets.
- Built strong client relationships, contributing to repeat business and retention.
Education
Higher Certificate - Human Resource Management
Boston City Campus
RE-5 -
Moonstone Business School of Excellence
National Senior Certificate - Matric
Millennium combined School
Intel Learn Easy Steps Certificate
University of Limpopo
Skills
- Customer Service & Client Retention
- Financial Product Knowledge
- Sales Support & Upselling
- Problem Solving & Attention to Detail
- Administrative & Data Accuracy
References
- Ms Abigail Burger, Capitec Bank, Assistant Branch Manager, br004304@capitecbank.co.za, 062 987 5051
- Mr Marcel Hoorne, Capitec Bank, Branch Manager, br004318@capitecbank.co.za, 076 224 7333
- Mr Maemele Maphalle, Old Mutual Finance, Branch Manager, maemele.maphalle@omfinance.co.za, 071 468 1968
- Mr Xinhua Zhuang, M and S Financial Services, Manager, 449858378@qq.com, 072 338 8058
Personal Information
- Gender: Female
- Driving License: Code C1
Languages
- Sepedi
- Setswana
- Zulu
- English
- Sepedi
- Setswana
- Zulu
Timeline
Service Consultant
Capitec Bank
01.2024 - Current
Bank Better Champion
Capitec Bank
08.2023 - 04.2024
Client Relations Consultant
Old Mutual Finance
04.2017 - 07.2023
Loan Consultant
M and S Financial Services
Higher Certificate - Human Resource Management
Boston City Campus
RE-5 -
Moonstone Business School of Excellence
National Senior Certificate - Matric
Millennium combined School
Intel Learn Easy Steps Certificate
University of Limpopo