ELIZABETH COETZEE
Team Leader
HEIDEDAL,FS
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
Languages
37
37
years of professional experience
Work History
TEAM LEADER
MEDSCHEME HOLDINGS
02.2017 - Current
- OPERATING MODEL: ALLEVIATE BOTTLENECKS BY SCHEDULING RESOURCES TO ACCOMMODATE ADDITIONAL WORKLOAD UPDATE AND COMPILE MONTHLY MANAGER'S AND CLIENT SPECIFIC REPORTS PRODUCE REPORTS TO MEASURE QUALITY AND STANDARDS AND UPDATE STATISTICS ON MONTHLY INCENTIVE PROGRAM COORDINATE IT QUERIES TAKE OWNERSHIP OF ALL UNRESOLVED CALLS AND QUERIES ENSURE TEAM ERROR RATE IS CONSISTENTLY WITHIN TARGET IMPLEMENT TEAM OPERATIONAL PLANS AND MANAGE THAT THE DEFINED DELIVERY OBJECTIVES ARE MET THROUGH SUPPORTING, AND BEING SUPPORTED BY OTHER TEAMS WITHIN AND LINKED TO THE DEPARTMENT / PROJECT IDENTIFY OPPORTUNITIES TO IMPROVE THE TEAM'S CORE OPERATIONAL INTERNAL PROCESSES AND INTERNAL SUPPLY CHAIN RESOLVE TEAM OPERATIONAL CONFLICTS ENSURE DELIVERY TARGETS/OBJECTIVES ARE MET AND MOTIVATE THE TEAM TO OPERATE IN A MUTUALLY SUPPORTIVE MANNER TO ACHIEVE SUCCESSFUL DELIVERY OPERATIONAL LEADERSHIP: UPDATE AND IMPROVE ON OWN KNOWLEDGE, SKILLS AND ATTRIBUTES MANAGE THE OPERATIONAL PERFORMANCE OF THE TEAM AS PER HR FRAMEWORKS AND POLICIES TO ENSURE DELIVERY TO AGREED STANDARDS AND OBJECTIVES PROVIDE APPROPRIATE STAFF DEVELOPMENT, COACHING AND MENTORING AND RETAIN SKILLED AND ENGAGED EMPLOYEES WITHIN THE TEAM AND MEDSCHEME SUPPORT TRANSFORMATION THROUGH VALUING DIVERSITY WITHIN THE TEAM AND DEPARTMENT BEHAVE IN ALIGNMENT WITH THE MEDSCHEME VALUES
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
CLIENT SERVICE CONSULTANT
MEDSCHEME HOLDINGS
06.2008 - 01.2017
- HANDLING ACCOUNT RELATED QUIRIES; PROCESSING NEW APPLICATION FOR MEMBERSHIP. PROCESSING CLAIMS; TELEPHONIC QUERIES; HANDLING PETTY CASH. PROVIDE CUSTOMER CARE BY PHONING CUSTOMER AND GIVING FEEDBACK ON INQUIRIES MADE. CHANGING OF CLIENTS DETAILS ON SYSTEM; PROCESSING AUTHORISATION FOR OPERATIONS. ESCALATION OF QUERIES NOT RESOLVED WITHIN TAT. ASSISTING MEMBERS WITH THEIR CHRONIC REGISTRATIONS
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Played an instrumental role in orchestrating complex projects that required close collaboration between various departments across the company.
CLIENT SERVICE CONSULTANT
TELKOM SA
09.1998 - 05.2008
- UPDATING CUSTOMER PAYMENTS. HANDLING ACCOUNT RELATED ENQUIRIES; PROCESSING TELEPHONIC APPLICATIONS AMONGST OTHERS NEW APPLICATIONS; TRANSFERS. CHANGE OF SUBSCRIBERS. DISCONTINUANCE; ETC.; PROCESS INQUIRIES ON THE PROGRESS OF THE APPLICATIONS; PROVIDE CUSTOMER CARE BY PHONING CUSTOMER AND GIVING FEEDBACK ON INQUIRIES MADE AND SELLING OF THE NEWLY INTRODUCED PRODUCTS AVAILABLE AT TELKOM; RELIEVING SUPERVISOR WHEN NOT AVAILABLE AMONGST OTHERS; CAPTURING AGENTS DETAILS FOR PAYMENT AS WELL AS ABSENTEEISM
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Streamlined communication between clients and internal teams, resulting in improved project completion rates.
RECEPTIONIST/ADMIN CLERK
VERICRED CREDIT BUREAU
03.1998 - 07.1998
- BANKING; HANDLING PETTY CASH; RECEPTION; CAPTURING OF ACCOUNTS; HANDLING SWITCH BOARD
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
RECEPTIONIST/ADMIN CLERK
S.A. RED CROSS SOCIETY
01.1990 - 03.1998
- Handled petty cash and managed banking transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
SALES LADY/RECEPTIONIST
VERMEULEN GAS
01.1989 - 12.1989
- SELLING GAS EQUIPMENT; ISSUING ORDER FOR BUSINESSES; BANKING. ORDERING OF EQUIPMENT. ANSWERING THE TELEPHONE
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Gr 12 - Afrikaans, English, Biology, Physics, Accountancy, Mathematics
DR BLOK SENIOR SECONDARY SCHOOL
Bloemfontein 04.2001 -
Skills
Leadership experience
Client focus
Performance-oriented
Resolution strategies
Mediation skills
High-pressure skills
Detail orientation
Verbal communication
Active listening
Communicative integrity
Microsoft Office proficiency
Quantitative analysis
Business communication
Positive attitude
EXTRA MURAL ACTIVITIES
Reading Baking Cooking Reading Baking Cooking
Timeline
TEAM LEADER
MEDSCHEME HOLDINGS
02.2017 - Current
CLIENT SERVICE CONSULTANT
MEDSCHEME HOLDINGS
06.2008 - 01.2017
Gr 12 - Afrikaans, English, Biology, Physics, Accountancy, Mathematics
DR BLOK SENIOR SECONDARY SCHOOL
04.2001 -
CLIENT SERVICE CONSULTANT
TELKOM SA
09.1998 - 05.2008
RECEPTIONIST/ADMIN CLERK
VERICRED CREDIT BUREAU
03.1998 - 07.1998
RECEPTIONIST/ADMIN CLERK
S.A. RED CROSS SOCIETY
01.1990 - 03.1998
SALES LADY/RECEPTIONIST
VERMEULEN GAS
01.1989 - 12.1989
BIOGRAPHICAL PARTICULARS
- Surname: Coetzee
- First Name: Elizabeth
- Residential Address: 30 Hassim Street, Heidedal 9306
- Cell Number: 0834408523
- Work Number: 011-6714476
- Identity Number: 681122 0085 082
- Date of Birth: 1968-11-22
- Gender: Female
- Marital Status: Single
- Nationality: South African
- Home Language: Afrikaans
- Church Denomination: Uniting Reformed Church
- Criminal Offences: None
- Health: Excellent
Cooking, reading, travelling
I am actively involved in community upliftment programmes and encouraging our youth to become the best version of themselves. Also assisting with projects like soup kitchens and helping the needy with food and blanket drives.