Elizabeth Catharina Fischer
Service Advisor / Debtors / Sales / Admin
Centurion,Gauteng
Summary
Ideally seeking an entry level, permanent position with a company that will allow me to develop and further my career within their organization. I am willing to learn everything that there is to learn and the company has to offer. I am a very self-motivated person. I am loyal and trustworthy. I am a friendly enthusiastic person with an outgoing personality. I am a keen team player who get along with others. I take an interest in customer's needs and expectations ensuring high levels of customer care.
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Language
Work History
Various Roles Including Automotive Service Advisor
Centurion Motor Engineering
Centurion
01.2017 - Current
- Booking of vehicles for the workshop.
- Helping the workshop client .
- Keeping the workshop clients updated.
- Taking and Loading all photos and videos for the workshop on AutoPlan.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Loading photos and videos for engineering on AutoPlan.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helped out at the engineering side when the lady was not at work (Opening Jobs).
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Creating job cards fo the vehicles in the workshop on AutoPlan.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Put job cards with instructions inside of the vehicles when taking photos and booking it in.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Creating quotations for the workshop.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Creating invoices for the workshop.
- Sourcing and ordering of parts for the workshop.
- Processing parts invoices on job cards for the workshop & sometimes engineering.
- Scan in workshop qc's and safe in a folder on the pc + AutoPlan.
- Scan in release notes and safe in folder on the pc.
- Daily report - Workshop working process update.
- Daily report - Engineering working process update.
- Creating towing invoices on Xero.
- Processing towing invoices on AutoPlan as needed.
- Arranging towing that needs to be done.
- Scan in debtors invoices and send to the relevant clients for payments (Mostly accounts) + safe a copy on AutoPlan.
- Keeping record of debtor invoices from me to the account office.
- Keeping record of creditor invoices from me to the account office.
- Keeping record of daily turnover.
- Precess statements on pastel and send to debtors for payment.
- Call and email outstanding debtors for payment (Stop doing it in 2024).
- Salary: R 13 000.00 pm Before Deduction.
- Reason for leaving: Need to further my career and better my future the best I can. I want to learn new ways and seek new opportunities.
- I can't work in a toxic environment.
Running Our Own Interior Company
Kings of Queens Touch
Pretoria
01.2014 - 10.2016
- Running our own interior company
- Reason for leaving: Financial backup needed
Admin, Stock Take, Procurement, Office Assistant, Receptionist, Switchboard
Rosso Technology
Centurion
10.2012 - 10.2013
- Admin, Stock Take, Procurement, Office Assistant, Receptionist, Switchboard
- Salary: R5 000.00 pm
- Reason for leaving: I would like to further my career
Manager, Shop Assistant
Video Den Wierda & Jean Village
Centurion
09.2010 - 09.2012
- Manager, Shop Assistant, Bookings, etc
- Salary: R2 800.00, R13.50 p/h
- Reason for leaving: Better job opportunity
Marketing and Sales
Perfume Students
South Africa
09.2008 - 03.2009
- Marketing and Sales
- Salary: R4 000.00 + commission pm
- Reason for leaving: Moved back to Pretoria
Manager, Cashier
Groen & Goud Biltongwinkel
Centurion
10.2007 - 01.2008
- Manager, Cashier, Stock take, Cash up
- Salary: R1 500.00 pm
- Reason for leaving: Moved to Krugersdorp
Cashier
Meatworld Centurion
Centurion
02.2007 - 10.2007
- Cashier
- Salary: R2 800.00 pm
- Reason for leaving: Better job opportunity
Cashier
Honeydew Fruit & Veg
Honeydew
03.2006 - 12.2006
- Cashier
- Salary: R2 500.00 pm
- Reason for leaving: Moved to Pretoria
Cashier
Honeydew Spar
Honeydew
01.2006 - 03.2006
- Cashier
- Salary: R1 000.00 pm
- Reason for leaving: Better job opportunity
Education
Grade 8 - Afrikaans, English, Mathematics, Computer Studies, Arts & Culture, Life Orientation, Business studies, Life science
Hoërskool Roodepoort
Roodepoort 01.2006 - 05.2006
Skills
Estimating costs, Labor estimation
Complaint handling, Customer relations
Customer satisfaction, Customer service
Parts ordering
Follow-up skills
Organization, Service scheduling
Building relationships
Point-of-sale system, Service advising
Computer skills, Data entry and processing
Handling customer complaints
Strong work ethic, Attention to detail
Excellent communication
Pastel - Basic Knowledge
Xero - Basic Knowledge, Dext - Basic Knowledge
AutoPlan
Excel and Word documents and spreadsheets
Dependants
None
Church Denomination
Rivers of life
Personal Information
- ID Number: 9003080089084
- Criminal Offences: None
- Health Status: Fair
- Date of Birth: 03/08/90
- Gender: Female
- Nationality: SA Citizen
- Driving License: None (But do have transport)
- Marital Status: Married
Physical Address
57 Oxford Avenue, Centurion, Gauteng, 0157
Hobbies
Reading, Painting, Coloring.
Making jewelry.
Creating and making things and be creative.
Listening to music.
Timeline
Various Roles Including Automotive Service Advisor
Centurion Motor Engineering
01.2017 - Current
Running Our Own Interior Company
Kings of Queens Touch
01.2014 - 10.2016
Admin, Stock Take, Procurement, Office Assistant, Receptionist, Switchboard
Rosso Technology
10.2012 - 10.2013
Manager, Shop Assistant
Video Den Wierda & Jean Village
09.2010 - 09.2012
Marketing and Sales
Perfume Students
09.2008 - 03.2009
Manager, Cashier
Groen & Goud Biltongwinkel
10.2007 - 01.2008
Cashier
Meatworld Centurion
02.2007 - 10.2007
Cashier
Honeydew Fruit & Veg
03.2006 - 12.2006
Grade 8 - Afrikaans, English, Mathematics, Computer Studies, Arts & Culture, Life Orientation, Business studies, Life science
Hoërskool Roodepoort
01.2006 - 05.2006
Cashier
Honeydew Spar
01.2006 - 03.2006
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