ELIZA MAHLATJI MMATSHEKO
Receptionist/Hostess
Johannesburg
Summary
Confident hospitality worker with 16 years of hotelier experience and a certificate in personal assistance and receptionist. Proven ability to run a hotel front desk, manage online booking systems, and oversee management of 5-star standards. Skilled at improving both customer satisfaction and team efficiency.
Overview
2022
2022
years of professional experience
Work History
Casual Receptionist
Mercury Hotel
02.2024 - 2025
- Greeted and welcomed guests at front desk, directing to appropriate services.
- Checked guests in/out and handled calls, forwarding to relevant departments.
- Maintained tidy reception and provided information in person, via email, and phone.
- Perform additional reception tasks: filling, photocopying, scanning, faxing.
- Reference: Brenda Sheela | Supervisor | 061 406 5777
- Thulani | Supervisor | 082 598 0022
Hostess
Aduna Restaurant at African Pride Hotel by Marriot
2023 - 2024
- Offered Sean's reference with manager title, phone number 076 189 1058.
- Identified Thando as manager reference, available at 082 541 7180.
Guest Expert/ Room Service/ Hostess
Melrose Arch Hotel by Autograph
01.2007 - 01.2022
- Reference: Kevin Berlin | Manager | 061 406 5777
- Thulani | Supervisor | 082 598 0022
Receptionist
Melrose Arch Hotel
01.2007 - 01.2008
- The acquisition and maintenance of guest.
- Welcoming and registration of guest upon arrival.
- Deal with guest queries and arrange assistance as necessary.
- Complete various aspect of front office administration as directed.
- Operate front office system and post room, food and miscellaneous.
- Charges to guest, staff and house account.
- Operate the switchboard and direct calls.
- Deal with booking enquiries and take reservations.
- Prepared various hotel operating reports.
- Excellent written, telephonic and organizational skills required.
- Reference: Meshark | Manager | 011 214 6669 / 011 214 6624
Room Attended and Linen Keeper
Fairlands Hotel
2004 - 2006
- Reference: Irene Davhana | Manager | 072 955 0341
Education
Matric Certificate - General Studies
Nkosilho High School
Limpopo Province 12-1999
Professional Receptionist N Receptionist - Professional receptionist and personal assistant
Damelin Business College
Johannesburg 06-2008
Skills
Front desk operations
Customer service
Detail oriented
Stress management
Decision making
Interpersonal skills
Teamwork and empathy
Leadership skills
Timeline
Casual Receptionist
Mercury Hotel
02.2024 - 2025
Guest Expert/ Room Service/ Hostess
Melrose Arch Hotel by Autograph
01.2007 - 01.2022
Receptionist
Melrose Arch Hotel
01.2007 - 01.2008
Hostess
Aduna Restaurant at African Pride Hotel by Marriot
2023 - 2024
Room Attended and Linen Keeper
Fairlands Hotel
2004 - 2006
Matric Certificate - General Studies
Nkosilho High School
Professional Receptionist N Receptionist - Professional receptionist and personal assistant
Damelin Business College