Elisa Skenjana
Human Resource Administrator
Port Elizabeth
Summary
Enthusiastic and reliable Human Resource Administrator with strong computer skills (MS Word, Excel, Email) and a passion for helping teams run smoothly. Good at organizing, communicating, and handling general admin tasks. Quick learner, eager to grow in a supportive office environment
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Human Resources Intern
Department Of Higher Education and Training/ P.E TVET College
01.2023 - 12.2023
- Sourced and attracted suitable candidates for various positions
- Designed compelling advertisements for recruitment and selection
- Screening and evaluate 60% candidates effectively
- Improving company production through influencing employee training and development.
- Manage short-listing process and conducted interviews
- Performed security screening of shortlisted candidates
- Managed multiple tasks and deadlines while maintaining accuracy and attention to detail.
- Provided general admin support to team members, helping improve office efficiency.
- Handled daily administrative tasks including filing, data entry, and record keeping.
- Answered phone calls and responded to emails promptly and professionally.
- Provided exceptional support to executives, handling travel arrangements and itinerary planning efficiently.
Quality Assurance
Ison Xperiences BPO
01.2022 - 12.2022
- Oversaw the quality of customer interactions within a call centre environment
- Monitoring, evaluated and enhanced agent performance and overall service delivery
- Ensure agent adhered company procedures and achieved organisational goals
- Assess call recordings and utilised monitoring software to track and analyse key performance indicators (KPI’s) use monitoring software to track and analyze agent performance indicator (KPIs)
- Delivered feedback, training, and coaching to agents to foresee improvement.
- Collaborated team briefings
- Collaborated with security and ground staff to maintain safety standards.
Customer Service Representative
Ison Xperiences BPO
04.2019 - 12.2022
- Handled complaints and resolved issues promptly, improving customer satisfaction scores by 100%.
- Provided accurate information on Product knowledge, delays, and cancellations procedure.
- Managed difficult situations and complaints with empathy and effective problem-solving.
- Handled high volume of inbound calls, addressing customer inquiries and resolving issues.
- Handled 65% calls per shift with 95% on time resolution.
- Maintained punctual attendance and consistently met daily call handling targets.
- Reduced average call handling time by 20% while maintaining customer satisfaction score above 90%.
- Documented customer interactions in CRM system, ensuring accurate records.
- Up hold services and products, contributing to a 70% increase in sales and leads.
- Provided follow-up to ensure customer satisfaction and loyalty.
Human Resource Inservice Trainee
Department of Health Livingstone Hospital
04.2016 - 09.2017
- Expedited report generation by creating templates and formatting documents according to company standards.
- Promoted a strong work ethic within the team by consistently meeting deadlines on assigned tasks without sacrificing quality or accuracy.
- Streamlined office operations by organizing and maintaining efficient filing systems.
- Helped maintain confidentiality by properly storing sensitive information in secure locations or files.
- Supported project completion with diligent document preparation, proofreading, and editing tasks.
- Facilitated training and development programme for staff
- Executed verification and validation of Performance Management and Development System (PMDS) submissions.
- Monitor PMDS compliance and capture performance pay progression
- Provide secretariat and logistical support for PMDS committee meetings.
- Ensured compliance and escalated subsistence and travel (S&T) claims to the finance department.
- Processed appointments terminations, transfers
- Managed submission of CVs for recruitment purposes.
- Oversaw and coordinated registry operations, ensuring accuracy and compliance
- Developed and maintained an efficient filing system
- Archived personal files systematically
- Organized and filed HR Manager memos and minutes on a weekly basis.
Education
Grade 12 -
Ithembelihle Comprehensive School
Port Elizabeth, South Africa01.2012
High School Diploma -
P.E TVET College Dower Campus
Port Elizabeth, South Africa 04.2001 -
Skills
Computer literate: MS Word, Excel, Email
General administrative duties (filing, record keeping, document preparation)
Answering phone calls and emails professionally
Basic bookkeeping assistance
Preparing quotes, correspondence, and basic documents
Strong organizational and communication skills
Able to work independently and meet deadlines
Professional, reliable, and eager to learn
Data entry expertise
File organization
Document management
Certification
Certificate of training in Customer Care Representative
Timeline
Human Resources Intern
Department Of Higher Education and Training/ P.E TVET College
01.2023 - 12.2023
Quality Assurance
Ison Xperiences BPO
01.2022 - 12.2022
Customer Service Representative
Ison Xperiences BPO
04.2019 - 12.2022
Certificate of Appreciation, Livingstone Hospital Human Resource Department-
09-2017
Human Resource Inservice Trainee
Department of Health Livingstone Hospital
04.2016 - 09.2017
High School Diploma -
P.E TVET College Dower Campus
04.2001 -
Grade 12 -
Ithembelihle Comprehensive School
Training
Customer Service Excellence Training