Elijah Siziba

• Improved gym member satisfaction by providing assistance with exercise equipment and demonstrating proper techniques.
• Promoted a healthy lifestyle among gym members by sharing tips on proper nutrition and effective workout routines when asked.
• Contributed to the success of marketing campaigns by distributing promotional materials around the gym and posting updates about upcoming events on social media platforms.
• Increased member retention rates through exceptional customer service, addressing concerns, and resolving problems efficiently.
• Supported group fitness instructors by setting up necessary equipment before class starts and breaking down afterwards, allowing them to focus on teaching classes effectively.
• Handled member complaints professionally and efficiently, forwarding any unresolved issues to management for further action if necessary.
• Prevented potential injuries by enforcing gym rules regarding proper attire, safe exercise practices, and respectful behavior towards other members.
• Facilitated a welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
• Enhanced gym safety by conducting regular equipment inspections and promptly reporting any issues to management.
• Established rapport with regular clients through consistent engagement during their workouts which fostered a sense of community within the gym.
• Collaborated with team members to develop innovative strategies for increasing membership numbers, resulting in steady growth throughout my tenure as Gym Assistant.
• Maintained accurate records of membership details, attendance figures, and financial transactions in accordance with gym policies and procedures.
• Boosted gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas.
• Aided in member retention efforts through timely follow-ups on guest feedback surveys, acknowledging praise or addressing concerns as appropriate.
• Contributed to the growth of membership sales by effectively communicating the benefits of joining our gym to potential members during their visits.
• Enforced rules and held customers accountable for not following gym regulations.
• Sold memberships and personal training sessions to new customers.
• Assessed staff needs and offered assistance with checking in patrons during busy times.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Built and established positive relationships with patrons, team members and supervisors.
• Delivered information and details of interest about facility to visitors.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
• Set up promotional displays and equipment for special events and activities.
• Supervised gameplay and monitored guests' actions to prevent theft.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Represented organization positively and professionally while providing community with much-needed services.
• Fostered sense of community, organizing neighborhood gatherings.

IIE MSA - First Year (2023)

Passed with 6 out of 8 distinctions.

• Physics - 4
• English Home Language - 6
• Mathematics - 4
• Afrikaans First Additional Language - 4
• Engineering and Graphics Design - 5
• Life Orientation - 6
• Business Studies - 6