Soccer
Elias Thonga
Receiving Manager
Tshwane,GP
Summary
I add value in my ability to build teams who can operate independently. I add value in having the capacity to analyze data and feedback and suggest solutions to challenging situations. I add value in being able to adapt to changing dynamic environments.
Overview
32
32
years of professional experience
4
4
Languages
Work History
Receiving Manager
Makro Silverlakes
01.2010 - Current
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
- Managed inbound receiving departments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Implemented quality control measures throughout the receiving process to ensure merchandise met company standards upon arrival.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Improved employee retention by providing ongoing training and support, creating a positive work atmosphere.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
Receiving Operations Manager
Makro Silverlakes
01.2009 - 01.2010
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
Sales Manager
Makro Silverlakes
01.2007 - 01.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Trade Centre
01.2007 - 01.2007
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Conducted comprehensive market research to identify new opportunities and trends.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Game Centurion
01.1994 - 01.2007
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Conducted comprehensive market research to identify new opportunities and trends.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million dollar contract sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Post Graduate Diploma in Business Management - Business
Regent Business College
Gauteng11-2010
Advanced Diploma in Organisational Leadership - undefined
Tower Stone Leadership Institute
Johannesburg01.2017
Certificate in Retail Management - undefined
Institute of Marketing Management
Tshwane01.1999
Certificate in Sales Management - undefined
Institute of Marketing Management
Tshwane01.1995
Intermediate Certificate of Marketing Management - undefined
Institute of Marketing Management
Tshwane01.1994
Matric - undefined
Phateng Secondary School
Tshwane01.1993
MBA - Business
Regent
04.2001 -
Skills
Leadership in stock operations
Business process -Ensuring stock receipts and movement is managed
Learning and growth-Ensuring teams are given learning and growth opportunities
Finance -Ensuring that expenses are controlled
Shrinkage-Ensuring that there is minimum stock loss
Standards -Ensuring that housekeeping and uniform standards are met
Communication -Ensuring that Interdivisional communication is facilitated
Industrial relations-Ensuring that there is harmonious relations across all departments
Interests
Timeline
Receiving Manager
Makro Silverlakes
01.2010 - Current
Receiving Operations Manager
Makro Silverlakes
01.2009 - 01.2010
Sales Manager
Makro Silverlakes
01.2007 - 01.2009
Sales Manager
Trade Centre
01.2007 - 01.2007
MBA - Business
Regent
04.2001 -
Sales Manager
Game Centurion
01.1994 - 01.2007
Advanced Diploma in Organisational Leadership - undefined
Tower Stone Leadership Institute
Certificate in Retail Management - undefined
Institute of Marketing Management
Certificate in Sales Management - undefined
Institute of Marketing Management
Intermediate Certificate of Marketing Management - undefined
Institute of Marketing Management
Matric - undefined
Phateng Secondary School
Post Graduate Diploma in Business Management - Business
Regent Business College