Elias Sereme
IT Technician
Johannesburg
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
16
16
years of professional experience
4
4
Languages
Work History
IT Technician
Studio88 Head Office
06.2010 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and ups.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to telephone, email and in-person inquiries regarding system operation, use and repair.
Education
High School Diploma -
Thomas Mofolo
Johannesburg, South Africa 04.2001 -
High School Diploma -
PC Training
Johannesburg 04.2001 -
Skills
Desktop technical support
Hardware installation
Help desk operations
Technical support
Peripheral repair
Remote support
Teamwork and collaboration
Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Timeline
IT Technician
Studio88 Head Office
06.2010 - Current
High School Diploma -
Thomas Mofolo
04.2001 -
High School Diploma -
PC Training
04.2001 -