Elias Mokgotla Thipe
Pretoria
Summary
Seasoned professional with over 15 years of experience in project management, stakeholder engagement, and client relationship management across public and private sectors. Expertise includes contract and grant management, capacity development, supply chain oversight, and risk management. Proven track record in developing and implementing effective solutions to operational challenges, enhancing organizational performance. Demonstrated leadership and communication skills, consistently achieving performance objectives aligned with organizational goals. Seasoned professional with extensive experience across public and private sectors. Specialises in project management, stakeholder engagement, and client relationship management, delivering tailored solutions that enhance operational performance. Demonstrates strong leadership and communication skills, aligning organisational objectives with personal values.
Overview
20
20
years of professional experience
Work History
Senior Technical Advisor - Business Integrity
GIZ
Pretoria
05.2022 - Current
- Facilitated compliance training for SMEs, strengthening awareness and enabling the development of tailored anti-corruption programmes.
- Established and managed multi-stakeholder partnerships to enhance transparency, integrity, accountability, and regulatory compliance within the private sector.
- Built strategic cooperation with international organisations, including the UN Global Compact and Alliance for Integrity, to co-create initiatives promoting business integrity in South Africa.
- Designed and implemented a stakeholder management and mapping tool to improve engagement, coordination, and programme delivery.
- Conceptualised new anti-corruption initiatives and developed core documentation, including terms of reference, budgets, and business requirement documents to support project initiation in the private sector.
- Contributed to the programme's annual performance planning and review processes, cascading outcomes and strategic priorities to key stakeholders.
- German Development Cooperation, Pretoria, South Africa
Senior Technical Advisor-Local Government Support
GIZ
Pretoria
12.2019 - 04.2022
- Led strategic engagements with district and local municipalities, providing technical expertise, process guidance, and capacity development programme.
- Designed and implemented complaint management and citizen engagement systems, enabling municipalities to collect actionable data and identify service delivery gaps.
- Enabled data-driven service delivery improvements through the development of citizen engagement and complaint management systems.
- Advised municipalities on the use of digital communication channels and citizen engagement platforms to strengthen complaint handling and responsiveness.
- Developed civic-tech solutions for potential integration into existing municipal legacy systems.
- German Development Cooperation, Pretoria, South Africa
- All the above led to improved municipal responsiveness and the adoption of digital citizen engagement platforms and communication channels.
Director, Customer Relation Management - Call Centre
Government Pension Administration Agency
Pretoria
12.2013 - 03.2018
- Compiled and presented comprehensive operational and financial performance reports to the Chief Director, supporting informed strategic and budgetary decision-making.
- Designed and implemented customer satisfaction surveys in line with client requirements, providing actionable insights to improve service delivery.
- Enhanced customer satisfaction and retention through targeted training initiatives.
- Conducted regular performance reviews, identifying operational gaps and implementing corrective action plans to enhance productivity and service quality.
- Optimised workforce scheduling by aligning available resources with forecasted call volumes to meet service level targets.
- Served as an active member of bid evaluation and specification committees, contributing to transparent and compliant procurement processes.
- Participated in the business continuity and risk committees, supporting organisational resilience and risk mitigation initiatives.
- Pretoria, South Africa
Operations Manager, Call Centre Collections
African Bank
Midrand
01.2012 - 11.2013
- Planned and managed workforce schedules for collection operations in line with business strategies.
- Measured customer satisfaction and retention through effective employee training programs and probing techniques.
- Ensure that forecasted business volumes are managed by organizing and delegating daily operational activities to supervisors.
- Midrand, South Africa
Head of Customer Service Operations
Verge Management Services
Johannesburg
06.2006 - 05.2010
- Led a 500-seat, multi-site call centre operation across three geographic locations in Gauteng, ensuring consistent service delivery and performance standards.
- Compiled and presented operational and financial performance reports to EXCO, supporting strategic decision-making and resource planning.
- Managed service level agreements (SLAs) and delivered variance analyses to clients, ensuring transparency and accountability.
- Optimised workload management by continuously reviewing service requests and allocating managers to meet agreed turnaround times.
- Conducted regular performance reviews, identifying operational gaps and implementing targeted improvement action plans.
- Ensured effective management of forecasted call volumes through strategic workforce planning, scheduling, and resource optimization.
- Monitored quality assurance performance against defined targets, ensuring accuracy, compliance, and high service standards.
- Scheduled and aligned available resources with forecasted demand to consistently meet service level and productivity targets.
- Johannesburg, South Africa
Education
Bachelor of Business Administration -
Mancosa
Johannesburg, South AfricaProgram for Management Development -
Gordons Institute of Business Science
JohannesburgEngineering Business Management -
Warwick University
EnglandProject Management -
Damelin Business School
Pretoria, South AfricaSecondary School -
Tsogo High School
North-West ProvinceSkills
- Compliance training
- Stakeholder management
- Process improvement
- Digital engagement
- Project management
- Risk mitigation
- Performance reporting
- Customer engagement
- Capacity development
- Team leadership
- Customer service excellence
- Effective communication
- Active listening
- Relationship-building
- Risk Management
- Client Relationship Management
- Self-motivation
- Project coordination
- Technical consultation
- Interpersonal communication
- Project leadership
- Strategic thinking
- Ethical decision making
- Flexibility in changing environment
- Compliance understanding
- Project documentation
- Change management
- Process development
References
- Mr. Ruan Kitshoff, Programme Manager, Transparency, Integrity & Accountability Programme, GIZ, +27 82 886 2052
- Mr. Julian Soupen, Current: Chief Director, Compensation Fund, Previous: Acting Chief Director, GPAA, +27 82 855 3018, +27 63 694 7728
- Mr. Bryan Schneider, Managing Director, Enhance Consulting, +27 84 264 1995
Timeline
Senior Technical Advisor - Business Integrity
GIZ
05.2022 - Current
Senior Technical Advisor-Local Government Support
GIZ
12.2019 - 04.2022
Director, Customer Relation Management - Call Centre
Government Pension Administration Agency
12.2013 - 03.2018
Operations Manager, Call Centre Collections
African Bank
01.2012 - 11.2013
Head of Customer Service Operations
Verge Management Services
06.2006 - 05.2010
Bachelor of Business Administration -
Mancosa
Program for Management Development -
Gordons Institute of Business Science
Engineering Business Management -
Warwick University
Project Management -
Damelin Business School
Secondary School -
Tsogo High School