ELIAS JELE
ICT SUPPORT
TSHWANE
Summary
My willingness to learn and share skills and knowledge in meeting objectives, goals and aim of the DCS. With my positive thinking, strong character and passion in Information Technology can lead into good contribution in this organization.
Overview
16
16
years of professional experience
5
5
Languages
Work History
NETWORK ADMINISTRATOR
GAUTENG DEPARTMENT OF EDUCATION
11.2010 - Current
- Network Connectivity Troubleshooting and Monitor WAN and LAN connectivity ensuring 100% uptime and functionality
- Effective Desktop and Technical Support Acknowledgement incidents and resolve within SLA agreements Update and track incidents progress and incident resolution on BMC(Remedy) Ensure daily Anti-virus software updates, service packs and latest patches Update ICT asset register
- Application Support Configure APN on all Tablet devices Configure and test email functionality Fully supporting SASAMS application Reporting Ensure quality, edited and proofread reports on weekly, monthly and quarterly basis Office Management Management of the Harry Gwala Interns (ICT Schools) Ensure 100% compliance to departmental ICT policies and internal procedures and processes and leave policy
- Office Management and reporting Ensure quality, edited and proofread reports on a weekly, monthly and submission on stipulated time. Ensure 100% compliance to departmental Policies and procedures. Ensured 100% compliance to ICT Policies and internal procedures and processes
LAN SUPPORT TECHNICIAN
SITA
03.2009 - 10.2010
- Equipment Installation : Equipment Preparation, Implementation, audit and change control, Onsite customer liaison and training, ARS fault, Audit User Support : Hardware, Software, Systems Troubleshooting, Testing, Training and Assistance Maintenance : Maintenance with regards to PC and Viruses, Quality Control, Audit, Preventative Maintenance, Analyze fault and develop solutions
Service Centre Engineer
VOX Telecoms
02.2008 - 02.2009
- Providing Helpdesk Support ADSL, Dial-up, 3G and Email Configurations and resolving all calls logged on the system
Education
Matric -
Lethabong High School
National Diploma (IT Support Services) - undefined
Tshwane University of Technology
B-Tech Degree (IT Support Services) - undefined
Tshwane University of Technology
MCTS (Microsoft Certified Technology Specialist) - undefined
Prometric
Information Systems (Robotics and Intelligent Systems) - undefined
Pearson’s Institute of Technology (EDUVOS)
AZURE FUNDAMENTALS -
Microsoft Certified
Microsoft OnlineUdemy
Online CourseSkills
CompTIA Network Certification
Time management abilities
Analytical and Methodical
WAN Acceleration technologies
LAN and WAN control
Technical Support
Interpersonal and written communication
Public Service Policy and Legislation
Personal Information
- Place of Birth: South Africa
- Date of Birth: 03/31/1982
- Nationality: South African
- Driving License: Code 10
Others
Male, Single, Excellent
References
- Mrs Khumoyame Molope, Supervisor, khumoyame.molope@gauteng.gov.za, 083 289 3567
- Miss Martha Pule, Supervisor, martha.pule@gauteng.gov.za, 083 284 1345
- Mr Ignatious Makgoka, Supervisor, 072 404 7382
- Mr Vusi Khoza, Supervisor, 082 825 6241
Timeline
NETWORK ADMINISTRATOR
GAUTENG DEPARTMENT OF EDUCATION
11.2010 - Current
LAN SUPPORT TECHNICIAN
SITA
03.2009 - 10.2010
Service Centre Engineer
VOX Telecoms
02.2008 - 02.2009
Matric -
Lethabong High School
National Diploma (IT Support Services) - undefined
Tshwane University of Technology
B-Tech Degree (IT Support Services) - undefined
Tshwane University of Technology
MCTS (Microsoft Certified Technology Specialist) - undefined
Prometric
Information Systems (Robotics and Intelligent Systems) - undefined
Pearson’s Institute of Technology (EDUVOS)
AZURE FUNDAMENTALS -
Microsoft Certified
Udemy
Similar Profiles
Mbongeni MtshaliMbongeni Mtshali
Assistant Director: Talent Management – Workforce Development Programmes at Gauteng Department of Education - Gauteng City Region AcademyAssistant Director: Talent Management – Workforce Development Programmes at Gauteng Department of Education - Gauteng City Region Academy
Isabel Khudu KgolaneIsabel Khudu Kgolane
Learner Support Agent at Gauteng Department Of Education (Gauteng East District)Learner Support Agent at Gauteng Department Of Education (Gauteng East District)
Moreri Audrey MaphurumaMoreri Audrey Maphuruma
Educator at Gauteng Department Of EducationEducator at Gauteng Department Of Education
Monare Joseph MatlhakuMonare Joseph Matlhaku
School Liason Officer at Gauteng Department Of EducationSchool Liason Officer at Gauteng Department Of Education
Sydney Maleka KgweleSydney Maleka Kgwele
Snr Admin Officer at Job Shimnkana Tabane HospitalSnr Admin Officer at Job Shimnkana Tabane Hospital