Elethu Mpoki
Administrative Assistant
5 Bonsai Street, Kuilsriver
Summary
Tech-savvy administrative assistant with hands-on experience supporting media, marketing, and communications functions. Proven track record in digital content creation, social media coordination, and project support.
Currently leading the development of a digital repository project to improve the storage and accessibility of institutional content. Collaborates across departments to produce compelling campaign content and promotional materials aligned with organisational goals. Seeking to leverage this combined expertise to drive strategic communication initiatives and contribute to institutional advancement.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Administrative Assistant:Institutional Advancement
University of the Western Cape
01.2023 - Current
- Distributing approved communications to internal institutional community via official channels.
- Supporting day-to-day office administration, coordination of media events and marketing campaigns.
- Creating an archive digital repository for media content for efficient retrieval and accurate record-keeping.
- Assisting in planning, implementing, and tracking media projects and campaigns.
- Monitoring campaign performance and keeping track of social media accounts associated with the university.
- Collaborating with media and marketing team to produce content for social media, newsletters, and the university website.
Intern: Institutional Advancement
University of the Western Cape
03.2023 - 12.2023
- Provided administrative support by answering calls and using the Devman system for alumni relations and fundraising tasks under supervision.
- Assisted fundraisers with research on grant and funding opportunities from corporations, foundations, and businesses.
- Compiled research profiles on prospective donors and supported preparations for donor meetings.
- Created social media content and wrote articles for institutional publications and social media pages, engaging with students and staff.
- Supported the media team with production tasks for the institution’s TV show, including liaising with guests and scheduling meetings.
Sales Agent
Telkom
12.2021 - 02.2023
- Managed daily stock takes, inventory control, and ad-hoc tasks to ensure operational efficiency.
- Promoted and sold Telkom products and services while adhering to company policies and handling confidential customer documentation.
- Maintained up-to-date knowledge of technology, trends, and competitor offerings to drive informed sales and marketing efforts.
- Delivered excellent customer service through professional communication, needs analysis, and tailored product recommendations.
- Used CRM systems to manage customer profiles, log and track cases, and support credit/fraud management workflows.
- Consistently reached sales targets by working both independently and collaboratively, while fostering long-term customer relationships.
Education
Advance Diploma in Management
University of The Western Cape
04-2025
Bachelor of Library And Information Studies
University of The Western Cape
03-2022
Skills
- Digital and social media marketing tools and platforms
- Knowledge of marketing and communication systems
- Strong knowledge of data archiving systems
- Computer literacy - Microsoft Word, PowerPoint, Excel
- Office administration
- Excellent verbal and written communication
- Ability to work collaboratively and independently
- Impeccable customer and client service
- Content creation skills
- Public speaking skills
Timeline
Intern: Institutional Advancement
University of the Western Cape
03.2023 - 12.2023
Administrative Assistant:Institutional Advancement
University of the Western Cape
01.2023 - Current
Sales Agent
Telkom
12.2021 - 02.2023
Advance Diploma in Management
University of The Western Cape
Bachelor of Library And Information Studies
University of The Western Cape