Summary
Overview
Work History
Education
Timeline
AdministrativeAssistant
Eleanor Dewart

Eleanor Dewart

Personal Assistant
Bedfordview

Summary

Offering strong organizational abilities and passion for learning and growth in office environments. Brings solid understanding of administrative procedures and adeptness in managing office duties. Ready to use and develop organizational and communication skills. Have been out of the working environment for a number of years now, however I have been doing basic office work for my husbands business, which involves quotations, customer calls, deliveries and basic bookkeeping.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work History

Office Administrator/Claims Assessor

Sanmar Services
Mondeor
01.2000 - 03.2015
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Directed claims negotiations within allowable limit of Investec Approval and supported successful litigations for advanced issues.

Administrative Assistant

TY Distributors
Lesotho
01.1995 - 12.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Checked incoming orders and organized new stock.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Processed invoices and payments in line with company policies and procedures.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Liaised with accounting team for seamless workflow.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Monitored outstanding invoices and performed collections duties.

Planning Clerk

African Cables (Pty) Ltd
Vereeniging
01.1991 - 12.1994
  • Enhanced data accuracy with diligent review of zoning applications, permits, and documentation.
  • Ensured compliance with local ordinances by reviewing site plans, building permits, and related documents for adherence to regulations.
  • Facilitated successful project completion through timely submission of permits and approvals.
  • Streamlined the planning process by coordinating communication between departments and stakeholders.
  • Optimized workflow processes within the department through continuous improvement initiatives.
  • Reduced processing times for permit applications by implementing efficient tracking systems and procedures.
  • Minimized errors in documentation with meticulous attention to detail during data entry tasks.
  • Promoted transparency with clear communication of project updates to relevant parties both internally and externally.

Bank Teller

UBS United Building Society
Randburg
06.1988 - 12.1990
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Provided customer records, account statements and copies of checks.

Education

High School Diploma -

Sasolburg High School
Sasolburg
01.1983 - 12.1987

Timeline

Office Administrator/Claims Assessor

Sanmar Services
01.2000 - 03.2015

Administrative Assistant

TY Distributors
01.1995 - 12.1999

Planning Clerk

African Cables (Pty) Ltd
01.1991 - 12.1994

Bank Teller

UBS United Building Society
06.1988 - 12.1990

High School Diploma -

Sasolburg High School
01.1983 - 12.1987

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Eleanor DewartPersonal Assistant