Spending time with my family, Outdoor Activities
ELDRID PETERSEN
General Foreman
Cape Town
Summary
Dynamic professional with extensive experience in team leadership and project management at F&N Building Projects. Skilled in onboarding and coaching, with a strong focus on customer relations and effective communication. Committed to fostering team morale and operational efficiency.
Developed leadership and project management skills in dynamic construction environment, seeking to transition into new field. Demonstrated ability to oversee teams, coordinate resources, and ensure project deadlines are met. Focused on leveraging transferable skills to drive success in new industry.
Offering solid foundation in team leadership and project coordination, ready to learn and grow in fast-paced environment. Brings understanding of construction principles and workplace safety, along with talent for managing resources effectively. Ready to use and develop organizational and communication skills in designated role.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Foreman
F&N BUILDING PROJECTS
Cape Town
06.2022 - Current
- Planned each job with appropriate safety measures, addressing weight limits and fall protection.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Enhanced job site safety through regular inspections, hazard assessment, and implementation of corrective measures.
- Supervised layout, assembly and installation of various sizes and types of drainage pipes.
- Adhered to SA Occupational Health and Safety Administration mandates requiring use of PPE
- Elevated team morale through the implementation of effective recognition programs that acknowledged outstanding individual contributions.
- Achieved timely completion of projects with strict adherence to budget constraints and quality standards.
- Showcased exceptional adaptability when faced with unexpected project challenges, rapidly adjusting strategies and reallocating resources to maintain progress and minimize delays.
- Assigned daily duties to each employee based upon individual strengths, effectively completing 90% of them daily
Enrollment Manager
MASTERSTART
Cape Town
12.2019 - 03.2020
- Calling approximately 30 prospective leads to enroll for short courses.
- Assisted with the onboarding process of new students
- Marketing of new courses
- Following up on outstanding fees
- Fostered new business relationships through inbound lead follow-up.
Customer Service Agent
WNS Global Services
Cape Town
01.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Managed approximately 40 incoming calls per day
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Fund Administrator
Maitland Group
Cape Town
04.2016 - 08.2016
- Partnered with legal counsel to navigate complex regulatory changes, ensuring the fund''s continued compliance and stability.
- Developed thorough understanding of complex investment strategies to accurately process transactions and maintain fund records.
- Conducted regular reviews of third-party service providers involved in the administration process to assess their effectiveness and ensure optimal results.
- Participated in ongoing professional development opportunities such as attending conferences or seminars related to fund administration best practices.
- Coordinated with tax experts to optimize fund structures for efficient taxation, ultimately benefiting investors by maximizing returns.
- Streamlined fund administration processes, resulting in increased efficiency and reduced operational costs.
- Stayed current on industry regulations to ensure full compliance with all relevant laws and guidelines for funds under management.
- Collaborated with auditors to provide accurate financial statements, ensuring a transparent view of fund performance for investors.
Education
Some College (No Degree) - Human Resources Management(National Diploma)
UNIVERSITY OF SOUTH AFRICA
Cape Town, South Africa 04.2002 - 10.2009
Skills
Team leadership skills
Certification
First Aid/CPR/AED Instructor Certification
Interests
Timeline
General Foreman
F&N BUILDING PROJECTS
06.2022 - Current
Enrollment Manager
MASTERSTART
12.2019 - 03.2020
Customer Service Agent
WNS Global Services
01.2019 - 06.2019
Fund Administrator
Maitland Group
04.2016 - 08.2016
Some College (No Degree) - Human Resources Management(National Diploma)
UNIVERSITY OF SOUTH AFRICA
04.2002 - 10.2009
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