Eldinnet Banze
Johannesburg
Summary
I strive to be the best at what I do Dedicated Guest Relations Officer with a focus on delivering exceptional guest experiences. Managed guest inquiries and resolved complaints swiftly, fostering high levels of satisfaction. Developed strong relationships with guests, ensuring personalized service that encourages repeat visits.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Officer
Radisson Blu Gautrain
Johannesburg, South Africa
08.2025 - Current
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
- Managed guest inquiries via phone, email, and in person, delivering detailed information on hotel services and local attractions.
- Developed and maintained strong professional relationships with regular guests, recognising their preferences for personalised service.
- Resolved guest complaints swiftly, employing problem-solving skills to maintain high levels of guest satisfaction.
Switchboard Operator
RADISSON RED
Johannesburg, South Africa
04.2023 - 07.2025
- Managed high-volume switchboard operations, efficiently routing calls to appropriate departments and personnel.
- Coordinated with various departments to assist in arranging conference calls, ensuring seamless communication among participants.
- Managed voicemail systems, ensuring messages were accurately recorded and promptly relayed to recipients.
- Dealt with crew sign on sheets and checkin
Group Event & Conference Coordinator
HILTON SANDTON
Johannesburg, South Africa
07.2022 - 12.2022
- Prepared detailed reports post-event, highlighting successes and areas for improvement.
- Monitored event timelines closely, making adjustments as needed to meet client expectations.
- Facilitated smooth communication between event planners and venue staff, ensuring details were accurately executed.
- Managed small and large scale events, conferences and seminars.
Housekeeping
FAIRLAWNS BOUTIQUE HOTEL
Johannesburg, South Africa
06.2021 - 10.2021
- Gained extensive training
- Collaborated with housekeeping team to ensure bedrooms met hotel standards for hygiene and comfort.
- Liaised with housekeeping and maintenance staff to address room and facility issues, improving guest experience.
- Analysed feedback from guest surveys to identify areas for improvement and implement necessary changes in housekeeping practices.
Receptionist
HOTEL SKY
03.2021 - 06.2021
- Gained extensive training
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Carried out basic day-to-day administrative tasks to support staff needs.
Chef Assistant
LENMAD PRIVATE HOSPITAL
Johannesburg, South Africa
10.2020 - 12.2020
- Gained extensive training
- Prepared vegetables before service times, washing, peeling and chopping varieties used in dishes.
- Kept chef workspaces stocked with supplies during busy periods.
- Managed kitchen operations during head chef's absence, ensuring continuity of service.
- Followed recipes to achieve food quality and consistency.
Education
DIPLOMA - HOSPITALITY MANAGEMENTT
International Hotel School
Skills
- Customer relations
- Front desk operations
- Event coordination
- Guest satisfaction
- Personalised service
- Problem solving
- Communication skills
- Time management
- Conflict resolution
- Multitasking efficiency
- Team collaboration
- Knowledge of hospitality industry
- Multilingual
- Professional etiquette
- Telephone etiquette
- Customer Service
- Conflict management
- Positive attitude
Volunteer Experience
- I used to be part of the Blue Energy team which worked on ways of bettering guest experience as well as the environment.
- I help out at my community shelter.
- I also help my mother with her hair when I am off my work duties.
Languages
English
First Language
Portuguese
Advanced
C1
Xhosa
Intermediate
B1
Tonga
Upper Intermediate
B2
Certification
- Diploma in Hospitality Management certified
- Go an award for best Moment Maker
- Code 10 Lice
Additional Information
- I have background experience with hairdressing in my mom's salon
- I know how to do nails
- I translate for Portuguese tourists when they come to South Africa for tours to Soweto
- I am also a tour guide on my spare time
Timeline
Guest Relations Officer
Radisson Blu Gautrain
08.2025 - Current
Switchboard Operator
RADISSON RED
04.2023 - 07.2025
Group Event & Conference Coordinator
HILTON SANDTON
07.2022 - 12.2022
Housekeeping
FAIRLAWNS BOUTIQUE HOTEL
06.2021 - 10.2021
Receptionist
HOTEL SKY
03.2021 - 06.2021
Chef Assistant
LENMAD PRIVATE HOSPITAL
10.2020 - 12.2020
DIPLOMA - HOSPITALITY MANAGEMENTT
International Hotel School