Elchanette Livingstone
Regional Franchise Operation Manager
Durban
Summary
Knowledgeable Franchise Operations Manager with solid background in overseeing franchise operations to ensure consistency and profitability. Skilled in optimizing operational processes and leading teams to achieve high standards of performance. Demonstrated ability to implement strategic initiatives and foster strong relationships with franchisees and stakeholders.
Overview
20
20
years of professional experience
Work History
Regional Franchise Operations Manager
Takealot
04.2024 - Current
- Maintain legal and regulatory compliance across 109 franchised branches operating both food and parcel delivery.
- Enforce health and safety standards to ensure workplace safety.
- Monitor Franchise management team and Franchise branches productivity, providing training, coaching, and feedback for continuous improvement.
- Manage budgets, forecasts, and resource allocation to meet strategic business goals.
- Collaborate cross-departmentally to align operations with organizational objectives.
- Conduct quality assurance to meet customer expectations and analyze KPIs to drive performance improvements.
- Implement strategies to enhance customer satisfaction and streamline workflows for cost efficiency.
- Report on operational efficiency and integrate new technologies as needed.
- Travel to Brand partners to provide coaching, training and development tools.
- Facilitate quarterly business reviews to improve results and obtain business excellence.
- Recognize challenges and recommend solutions to create efficiencies within the regional enterprise.
- Optimize audit structure and recommend structural improvements.
- Optimize spaces, views, dashboards and reporting features.
- Facilitated successful new store openings by providing guidance on site selection, construction timelines, equipment sourcing, staffing, and training.
- Conducted comprehensive market analysis to identify trends, adjust strategies, and capitalize on new opportunities.
- Improved franchise performance by conducting regular operational reviews and implementing best practices.
- Monitored compliance with company policies, procedures, safety standards, and local regulations to maintain brand integrity.
Franchise Manager
MR D / Takealot
04.2016 - 04.2024
- Provided comprehensive training on SOPs to franchisees and their employees.
- Established and maintained franchise service levels, ensuring compliance with agreements.
- Conducted regular audits to assess and improve franchise performance.
- Managed KPIs at the franchise level and ensured consistent adherence to operational standards.
- Traveled regionally for hands-on support and training at new franchise locations.
- Advised franchisees on business operations, offering strategic guidance for success.
- Analyzed operational data to address inefficiencies and improve order fulfillment.
- Prepared detailed reports with charts, statistics, and KPIs to monitor performance.
- Led the setup of service hubs, providing operational and on-the-ground support.
- Developed process improvements to enhance efficiency and reduce turnaround times.
- Managed relationships with franchisees, addressing concerns with professionalism and promptness.
- Enhanced franchisee satisfaction with regular communication and support initiatives.
- Resolved conflicts between franchisor and franchisees amicably, promoting a positive working environment within the organization as a whole.
- Managed relationships with landlords, securing prime real estate locations for new franchises.
National Fleet Planner
ABI – Amalgamated Beverage Industries
01.2014 - 03.2016
- Maintained fleet master data, service schedules, and compliance records.
- Managed licensing, fuel control, and breakdown analysis.
- Oversaw vehicle maintenance, accident repairs, and fleet audits.
- Coordinated procurement, cost allocations, and contract management.
- Ensured adherence to operational and road safety regulations.
Fleet Administrator
ABI – Amalgamated Beverage Industries
01.2011 - 01.2014
- Maintained fleet master data, service schedules, and compliance records.
- Managed licensing, fuel control, and breakdown analysis.
- Oversaw vehicle maintenance, accident repairs, and fleet audits.
- Coordinated procurement, cost allocations, and contract management.
- Ensured adherence to operational and road safety regulations.
PA to Operations Director
TNT Express International
01.2010 - 01.2011
- Managed executive schedules, correspondence, and travel arrangements.
- Oversaw office administration, procurement, and financial reconciliations.
- Coordinated reports, presentations, and department-wide communications.
- Ensured compliance with company policies and procedures.
- Facilitated high-level issue resolution and maintained operational records.
Office Administrator / Student Quantity Surveyor
Brian Heineberg & Associates
01.2006 - 01.2010
- Managed office operations, scheduling, and document processing.
- Assisted with quantity surveying tasks, including measurements and estimates.
- Coordinated tender processes and conducted data analysis for project planning.
Administrator
Mapule Group of Companies / Springs Golf and Sports
01.2006 - 01.2006
- Oversaw office administration, procurement, and financial reconciliations.
- Managed customer relations, marketing materials, and internal sales.
- Handled stock management, invoicing, and business operations.
Education
Diploma - Road and Transport / Logistics Management
University of Johannesburg
Johannesburg, South Africa11.2014
Matric -
Hoerskool Hugenote
Johannesburg, South Africa2005
Skills
- Skilled in data analysis and presentation using Microsoft Office
- Proficient in Dimension X
- WinQS expertise
- Lotus Notes proficiency
- Logistics specialist
- SAP software proficiency
- Proficient in mainframe operations
- QlikView data visualization skills
- Proficient in Looker analytics
- Regulatory Compliance & Risk Management
- Market & Competitor Analysis
- Customer Experience & Service Excellence
Interests
Hiking, Reading (current affairs), Theatre and Mosaic
Professional Development
- Management Development Programme
- Creative Thinking
- Presentation Skills
- Finance for Non-financial Managers
- Effective Man Management
- Appraisal Training
- Team Building
- Time Excellence
Timeline
Regional Franchise Operations Manager
Takealot
04.2024 - Current
Franchise Manager
MR D / Takealot
04.2016 - 04.2024
National Fleet Planner
ABI – Amalgamated Beverage Industries
01.2014 - 03.2016
Fleet Administrator
ABI – Amalgamated Beverage Industries
01.2011 - 01.2014
PA to Operations Director
TNT Express International
01.2010 - 01.2011
Office Administrator / Student Quantity Surveyor
Brian Heineberg & Associates
01.2006 - 01.2010
Administrator
Mapule Group of Companies / Springs Golf and Sports
01.2006 - 01.2006
Diploma - Road and Transport / Logistics Management
University of Johannesburg
Matric -
Hoerskool Hugenote