Elaine Nathan

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
• Created weekly and monthly reports and presentations for management team.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
• Maintained records and logs of work performed and materials and equipment used.
• Oversaw all daily office operations and equipment maintenance.
• Inspected cleanliness of common areas and offices.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Devised and implemented processes and procedures to streamline operations.
• Created and managed project plans, timelines and budgets.
• Collected, validated, and distributed information to employees.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Responded to inquiries from callers seeking information.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.

• Worked on Pastel
• HR – leave, compile hours for personnel and submitting it
  for monthly pay
• Did compile reports

References:
Tanya Roos - 0825511182

• Answering of phones
• Scheduling of appointments for patients with doctors at practice
  as well as outside specialists
• Sorting of blood results
• Filling doctors reports
• Receiving of payments and writing of receipts
• Phoning patients regarding outstanding money
• Handling of petty cash
• Phoning patients regarding blood results or follow-up
  appointments
• Updating patients details on MEDEDI medical system.
• Loading of new patients and IOD on MEDEDI medical system

References:
Dr Richard Schmidt – 0712688449
Amelia Van Der Plas – 0836569811

I worked there in my lunch time and after hours

• Capturing patience details and treatment on Panacea (Medical
  System) for payment and record purposes
• Scan and e-mail documents
• Filling
• Do recon on remittances and cash payments
• Liaise with medical aids regarding patience medical benefits
• Submitting of IOD claims and following up on them
• Receiving of payment and issuing of receipts
• E-mailing of orthostatic referrals to orthoptist
• Phoning patience for outstanding payments

• Sorting of mail
• Answering of telephone (Switchboard)
• Scheduling of meetings with clients and diarizing it on calendar
• Filing
• Opening and closing of files
• Typing of court documents and procedures
• Archiving
• Controlling of stationary
• Printing, coping and faxing of documents
• Taking and writing of minutes
• Updating attendance sheets and leave records

• Maintaining of diaries
• Scheduling of meetings
• Preparing of presentations
• Collecting and distributing of mail
• Maintain stock levels
  

Arranging of mine access for external service providers in terms
of:

• Security clearance
• Medical examination
• SDC control inductions LDV licenses
• Working knowledge of SAP system
• Maintaining of time attendance
• Updating of TMS system on Michelin

• Compiling of Month - End report
• Capture and Analyze 2.9.2 monthly inspections
• Capturing of VFL
• Attending meetings and taking minutes
• Capturing incidents and accidents on IsoMetrix

• Document control
• Key control
• Vehicle register control
• Clearances Clerk duties
• Access control
• Surveillance
• Plant patrol
• Fence patrol
• Various escorts (Bank, Plant)