Elaine Düring
Administrative Co-ordinator
Kempton Park
Summary
Dynamic professional with extensive experience in customer relations and business administration, notably at Academy Training Group. Proven ability to enhance student performance through tailored tutoring strategies and effective communication. Adept at managing operations and fostering team collaboration, ensuring exceptional service delivery and client satisfaction. Willing to take on any task to support team and help any business succeed.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Administrative Coordinator
Academy Training Group (Pty)Ltd
12.2024 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Created social media content with consistent content and tone.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Input data into spreadsheets and databases.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created content strategies for digital media.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Administered assessments before, during and after courses.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
Business Owner
Dream and Achieve Academia
02.2018 - Current
- Led a tutoring business, coordinating educational services and academic support.
- Ensure the smooth running of day-to-day business operations.
- Serve as the primary point of contact for new business and managed all customer communications with new and existing clients.
- Created and managed student schedules to make the best use of tutoring time.
- Improved student performance through customized study plans.
- Offered focused, one-on-one, and small group tutoring for specific learning goals.
- Used positive feedback to build student confidence and motivation.
- Tracked student progress, adjusting tutoring methods for the best results.
- Led study sessions to help students perform better in class and on tests.
- Worked with parents to align tutoring goals with students' needs and monitor progress.
- Shared student progress through assessments and regular updates.
- Maintained detailed records of evaluations, feedback, and academic progress.
- Prepared students for standardized tests and exams.
- Developed business plans with financial forecasts and growth strategies.
- Executed marketing initiatives to attract new clients and expand business reach.
- Implemented strategies to increase revenue.
- Assigned tasks, setting priorities and objectives for staff.
- Scheduled staff shifts and specific duties for smoother operations.
- Guided and mentored new employees, helping them learn company procedures.
- Supervised exam sessions as the lead proctor on Zoom.
Aftercare tutor
A Place Like Home
04.2014 - 01.2018
- Engaged in a half-day position supporting learners in academic excellence through effective homework assistance.
- Facilitated safe transportation from school to aftercare, ensuring reliability and comfort for students.
- Executed daily administrative tasks to maintain smooth operations and organization.
- Fostered strong communication with parents, effectively managing schedules for outside school curriculums.
Administration Clerk
Medicentre Pharmacy
04.2014 - 01.2018
- Streamlined Medical Aid claims consolidation process, guaranteeing timely reimbursements.
- Managed meticulous filing systems to uphold data integrity and accessibility.
- Executed effective debtor management by proactively engaging clients for outstanding account resolution.
Receptionist
DJ Crauwcamp & Kie
09.2012 - 03.2014
- Efficiently managed multi-line phone system, promptly answering internal and external calls.
- Organized and maintained filing systems to ensure seamless document handling.
- Coordinated customer appointments, optimizing the scheduling process.
- Administered petty cash, ensuring accurate and responsible handling of office funds.
- Liaised directly with the CEO to schedule and confirm high-level meetings.
- Diligently pursued outstanding accounts, contributing to improved debtors management.
Receptionist/Biller
Dr GJ Van Niekerk
08.2011 - 08.2012
- Managed front desk operations with a focus on professional patient reception and seamless check-in processes.
- Executed efficient billing procedures, ensuring accurate claims submission to medical aid schemes.
- Maintained organized filing systems for efficient record-keeping and easy retrieval of patient information.
Owner
Toptots Mother and Child Franchise
01.2008 - 12.2011
- Managed all aspects of the business, including financials, marketing, and customer relations.
Customer Support Executive
Avis Fleet Services
01.2002 - 02.2004
- Managed quotes, reassessments, and general administration tasks.
- Provided settlements, handled queries, complaints, and requests.
- Answering customer queries telephonically/email.
- Provide continuous feedback on customer queries.
- Record keeping.
- Consistent and continuous customer complaints resolution.
- Answering of phone calls and managing Info mailbox.
- Customer liaison between sales staff, office and customer.
- Checking data accuracy on logistics, orders and invoices.
- Provide sales support to the sales department.
- Preparing sales quotes.
- Ensure orders are actioned and delivered timeously.
- Contacting customers by phone or email.
Temporary Secretary
Avis Fleet Services
01.2000 - 03.2000
- Performed all secretarial duties effectively.
Training Assistant
Avis Fleet Services
07.1998 - 01.2000
- Assisted with course preparation, logged new employees, and managed progress reports.
Education
Education
Academy Training Group (Pty)Ltd
Kempton Park 04.2001 -
Education
Academy Training Group (PTY)Ltd
Kempton Park04-2025
TEFL Certificate - undefined
Lead Academy
Fundamentals of Accounting - PASTEL
Learnfast Training Centre
Med EDI Real-Time Claiming Systems for Medical Aids
Dr GJ Van Niekerk - General Medical Practitioner
RAU Certificate - ETD (Education, Training and Development)
RAU
Customer Care and Telephone Skills, Induction Course
Avis In-House Training
Time Management
Damelin Management School
Setting Targets, Marketing, Legal Formats
Toptots In-House Training
Customer Care, Telephone Skills, Time Management
Avis Fleet Services
High school diploma -
Hoërskool Jeugland
Skills
- Communication Skills
- Customer Relations
- Computer Literate
- Attention to Detail
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
- Proficient in Microsoft Word, MS Excel
- Proficient working on LinkedIn
- Self motivation
- Staff management
- Staff training
Personal Information
- Date of Birth: 03/27/79
- Nationality: South African
- Driving License: Code EB
Timeline
Administrative Coordinator
Academy Training Group (Pty)Ltd
12.2024 - Current
Business Owner
Dream and Achieve Academia
02.2018 - Current
Aftercare tutor
A Place Like Home
04.2014 - 01.2018
Administration Clerk
Medicentre Pharmacy
04.2014 - 01.2018
Receptionist
DJ Crauwcamp & Kie
09.2012 - 03.2014
Receptionist/Biller
Dr GJ Van Niekerk
08.2011 - 08.2012
Owner
Toptots Mother and Child Franchise
01.2008 - 12.2011
Customer Support Executive
Avis Fleet Services
01.2002 - 02.2004
Education
Academy Training Group (Pty)Ltd
04.2001 -
Temporary Secretary
Avis Fleet Services
01.2000 - 03.2000
Training Assistant
Avis Fleet Services
07.1998 - 01.2000
TEFL Certificate - undefined
Lead Academy
Fundamentals of Accounting - PASTEL
Learnfast Training Centre
Med EDI Real-Time Claiming Systems for Medical Aids
Dr GJ Van Niekerk - General Medical Practitioner
RAU Certificate - ETD (Education, Training and Development)
RAU
Customer Care and Telephone Skills, Induction Course
Avis In-House Training
Time Management
Damelin Management School
Setting Targets, Marketing, Legal Formats
Toptots In-House Training
Customer Care, Telephone Skills, Time Management
Avis Fleet Services
Education
Academy Training Group (PTY)Ltd
High school diploma -
Hoërskool Jeugland
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