CCNA-certified Network Professional with experience in NOC operations, network monitoring, incident management, and enterprise infrastructure support. Skilled in Cisco routing and switching, LAN/WAN troubleshooting, TCP/IP, VLANs, OSPF, EIGRP, and network security. Currently working in a NOC environment and studying toward CCNP Enterprise (ENCOR), seeking a Junior Network Engineer, NOC Engineer, or Network Support Engineer role.
Overview
1
1
Certification
1
1
year of professional experience
Work History
NOC Service Desk Analyst | Infrastructure Operations Support
IN2IT Company
Sandton, South Africa
01.2026 - Current
Performed first-level NOC monitoring and incident management for enterprise network infrastructure.
Managed incidents through their complete lifecycle while maintaining SLA compliance and operational performance targets.
Created detailed incident reports, technical documentation, and knowledge base articles.
Collaborated with Network Engineers, Field Engineers, and Service Delivery teams during incident resolution.
Junior Network Engineer Trainee (CCNA training Programme)
Wire Speed Systems Company
Randburg, South Africa
08.2025 - 12.2025
Configured and maintained small and medium-sized LAN/WAN networks using Cisco routers and switches
Implemented VLANs, Inter-VLAN routing, HSRP, OSPF, EIGRP, and RIP across multiple branches
Applied network security configurations including Port Security, ACLs, DHCP Snooping, and SSH
Performed end-to-end testing of routing, switching, and device authentication to ensure secure and reliable network operations
Configured VPN connectivity for secure remote access
Worked under an instructor/mentor during CCNA practical lab sessions
Personal projects & Home Lab (Hands-On Practical Experience)
06.2025 - Current
Designed, configured, and secured enterprise-style campus and access-layer networks; implemented VLAN segmentation (VLSM), Inter-VLAN routing, and high-availability designs using HSRP.
Tuned Spanning Tree Protocol (STP) with root alignment, PortFast, BPDU Guard, and applied Advanced Extended ACLs per VLAN for least-privilege access control.
Implemented Layer 2 security (DHCP Snooping, DAI, Port Security) and integrated Voice VLANs, EtherChannel, NAT, EIGRP, OSPF, RIP, and WAN edge routing.
Configured secure network management (SSH, SNMP, NTP) and performed troubleshooting of DHCP failures, ARP issues, ACL misconfigurations, STP behavior, and gateway redundancy.
Maintained an Active Directory lab environment for user management, password resets, and Group Policy testing.
Education
Diploma - Information Technology | Applied and Computer Science
NOC & Infrastructure Operations: Network Monitoring, Incident Management, Fault Isolation, Root Cause Analysis, Escalation Management, SLA Compliance, Technical Support
Tools & Platforms: Cisco Packet Tracer, GNS3, Wireshark, Microsoft 365, Visual Studio Code, CATS Ticketing System
Systems Administration: Active Directory (User Management, Password Resets, Basic Group Policy), Windows Administration, IT Infrastructure Support, Remote Troubleshooting
Programming & Scripting: Python, Java, C
Operating Systems: Windows, Linux, macOS
Web & Databases: HTML, CSS, JavaScript, MySQL, SQLite