Eileen Mudzana
Front Desk Agent
Capetown,South Africa
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
year of professional experience
4
4
years of post-secondary education
Work History
Front Dest Receptionist
Anew Hotels And Resorts
Capetown, Western Cape
07.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Checking in and out guests
- Made bookings telephone, via emails as well as face to face for walk ins
- Allocated rooms as well as inspecting rooms for guests
- Concierge and guest services
- Front office cashiering and billing
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 60 customer calls per day.
Hospitality Intern
Meikels Hotel
Harare, Zimbabwe
12.2018 - 12.2018
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Used opera cloud system to enter and maintain up-to-date information for each hotel room and guests.
- Stored guest valuables in safe and individual boxes for security.
- Managed over 50 guests during peak period and contributed guests experiences adding to amazing service reviews from guests
Waitress
Cresta Lodge
Harare, Zimbabwe
05.2018 - 07.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
Bachelor Of Tourism And Hospitality Management Honours - Tourism And Hospitality
University of Zimbabwe
Harare, Zimbabwe 02.2017 - 06.2021
Skills
Oracle hospitality opera cloud
Determination and passion to perfom high standards
Multi-line phone systems
Professional appearance and attitude
Cultural Awareness
Interpersonal Communication
Cash Handling
Attention to Detail
Guest experiences
Policy and procedure adherence
Word processing
Good Telephone Etiquette and multi line system
Customer service and orientation
Hobbies
dancing
singing
travelling
References
Jami Comalie
Rooms Division Manager
+27 76 767 4794
Niall Bryuns
General Manager
27 82 950 6532
0211802570
Rodger Fortuin
Duty Manager
+27 60 930 6389