Eiad Hlal
Technology Solutions Specialist
Pretoria,GP
Summary
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Consular Officer
Embassy of State of Kuwait
11.2022 - Current
- Built strong relationships with host country counterparts, fostering cooperation in addressing shared challenges such as human trafficking or international crime prevention efforts.
- Monitored visa and passport application processes.
- Supported the organization and execution of high-level diplomatic visits, contributing to the success of international events and engagements.
- Managed high-volume caseloads with attention to detail, ensuring accurate review and processing of visa applications within tight deadlines.
Web Developer
TOTAL TOOLS
05.2020 - 09.2022
- Build and developing websites using odoo, wordpress, JavaScript, languages.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
IT Manager
Smarthouse
09.2018 - 03.2020
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Mobile QA Analyst
Mobiphone (Samsung Syria)
08.2015 - 08.2017
- Improved software quality by executing thorough test plans and identifying defects before release.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
My Own Business
My Self
02.2007 - 05.2014
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
Graphic Designer
Fekra & Fan
10.2004 - 04.2006
- Developed creative design for print materials, brochures, banners, and signs.
Education
Bachelor of Science - Accounting And Finance
Damascous University
Damascous, Baramka, Syria 04.2001 -
Skills
Information Verification
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Elementary (A2)
Certification
Pascal, VBasic,
Timeline
Consular Officer
Embassy of State of Kuwait
11.2022 - Current
Web Developer
TOTAL TOOLS
05.2020 - 09.2022
IT Manager
Smarthouse
09.2018 - 03.2020
Mobile QA Analyst
Mobiphone (Samsung Syria)
08.2015 - 08.2017
Attended of Media and Marketing
12-2011
My Own Business
My Self
02.2007 - 05.2014
Graphic Designer
Fekra & Fan
10.2004 - 04.2006
InDesign, illustrator
06-2002
Bachelor of Science - Accounting And Finance
Damascous University
04.2001 -
Pascal, VBasic,
12-1997
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