Efron Njobvu
Lusaka
Summary
Digital and Hardware product management professional bringing experience in driving product strategy, development, and execution. Skilled in collaborating with cross-functional teams, adapting to changing needs, and ensuring project alignment with business goals. Known for strong analytical abilities, effective communication, and focus on delivering impactful results. Expertise in market research, user experience design, and agile methodologies.
Overview
7
7
years of professional experience
Work History
Global Digital Product Manager
Engie Energie Access Zambia
11.2023 - Current
- I am driving key strategic initiatives focused on improving efficiency and quality across multiple company verticals, in collaboration with different functions within the global and across 9 countries in Africa.
- Collaborate with key business stakeholders to identify digital opportunities for customer and business impact
- Act as the voice of the engineering team to business stakeholders, communicating any issues and changes to scope or schedule
- Facilitate key conversations and meetings to promote stakeholder engagement and ensure project progress
- Communicate product vision and customer insights to the engineering team, fostering engagement and excitement
- Serve as intermediary between product development and research departments, filtering feedback to prioritize maximally important data points.
- Champions macro view approach to developing products, focusing on multi-disciplinary brainstorming and inter-team meetings to eliminate redundancies and dependencies.
- Act as the voice of the customer by researching and evaluating user requirements, ensuring insights influence business objectives and product roadmaps
- Draw insights from experiments, data exploration, user feedback, and market research to inform project prioritization and feature design
- Manage the entire product lifecycle, collaborating with users, design, development, and stakeholders from conception to launch
- Create user stories and detailed specifications, working closely with the development team to ensure product/feature delivery within scope and timelines
- Ensure team competence with new tools, taking feedback critically and iterating for an exceptional user experience
- Prioritize projects and features based on insights, championing progress over perfection and not being afraid to say no
- Defined solution requirements to convert strategic ideas into actionable workflows
Specialist-Product and Strategy
Engie Energie Access Zambia
08.2021 - 05.2024
- Collaborated with Logistics and Operations teams to efficiently manage inventory and ensure accurate product tracking within the CRM system
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed products, payment plans and pricing in the digital platforms (CRM)
- Successfully launched 6 products in the market from R&D, Pilot through to commercialization
- Led product and digital platform training across departments especially commercial and CX teams
- Provided Technical support to all teams and serving as a point person for product and Digital platform troubleshooting
- Tested product compatibility in all areas of the Database, which included verification of payment plans and eligibility criteria, vetting scripts, after sales services processes, association, and Mobile Sales Application systems
- Synthesized product feedback from field teams and customers into actionable steps for improving our products and processes
- Collaborated with the Global Product team to create and adapt training materials for new products, as well as updating training materials for existing products as needed
- Supported the Head of Product and strategy to evaluate and design initiatives to achieve the target product mix of kit and Upgrade sales
- Developed comprehensive training materials for sales and support teams, increasing overall product knowledge across the organization.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Product Analyst
Engie Energie Access Zambia
06.2023 - 10.2023
- Led product analysis efforts, serving as a key analytical and technical partner across teams
- Maintained dashboards to track product performance, customer engagement, and adoption
- Provided insights and recommendations to support the product roadmap
- Conducted experiments and data analysis to assess customer value and improve user experience
- Worked with various departments (R&D, Marketing, Customer Experience, Engineering, Operations) to inform decision-making and drive product improvements
- Prepared design specifications for new products and enhancements
- Identified opportunities for product experimentation and analyzed results to optimize performance
- Conducted market and competitor research to support strategy development
- Created and analyzed surveys for better customer insights
- Collaborated with cross-functional teams to develop innovative solutions addressing customer pain points.
- Identified market trends and competitor strategies, informing product roadmap decisions and positioning.
- Optimized pricing strategy through extensive market research, improving profitability and competitiveness.
- Boosted user satisfaction ratings through consistent monitoring of customer reviews followed up by necessary enhancements.
Acting Product Manager
Engie Energie Access Zambia
06.2023 - 10.2023
- Collaborated with department stakeholder in formulation of overall company strategy with specific contribution to product strategy
- Formulated a 3-year product roadmap that fed into the business strategy and vision
- Managed product pricing for all the product offerings
- Overseeing overall product and strategy operations and collaborating with stakeholders at country and global level
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Quality Analyst
Engie Energy Access Zambia
01.2020 - 07.2021
- Monitored and evaluated inbound and outbound interactions to measure the quality of customer experiences
- Conducted monthly Customer Happiness and NPS surveys for service centers and the call center to assess interaction quality
- Tracked issues in quality monitoring systems and tools, providing timely feedback to improve performance and develop training programs
- Collaborated with internal teams to define quality metrics and complete evaluation forms covering product knowledge, technical skills, and customer experience
- Suggested process improvements to enhance customer experience, offering constructive feedback while maintaining positive relationships with the broader customer experience team
- Analyzed quality and performance data to support operational decision-making.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Created and revised procedures, checklists and job aids to reduce errors.
Customer service representative
Fenix International Zambia
05.2019 - 01.2020
- Received and treated customers with respect and dignity, managing relationships to increase client retention
- Handled incoming customer calls, entering accurate and honest information into the Fenix data systems
- Captured high-quality data to better serve customers
- Escalated unresolved issues or questions to immediate supervisors for further assistance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Forest Officer
Mwamu General suppliers
06.2017 - 06.2018
- Supervision and monitoring of logging operations and workers
- Ensuring environmental conditions are adhered to during logging operations
- Organizing and supervising delivery of logs from the operation area to the loading bay
- Monthly report writing on forest inventory to the Forest Department
- Reporting to the Director on work progress and any issues requiring his/her attention
Education
MBA - Management Strategy
University of Zambia
Lusaka05-2025
Certificate - Agile With Atlassian Jira
Coursera
Online02-2023
Certificate - Budgeting and scheduling projects
Coursera
03.2021
Certificate - initiating and planning projects
Coursera
01.2021
Certificate - managing project risks and changes
Coursera
01.2021
Bachelor of Science - Forestry
Copperbelt University
Kitwe09.2016
Skills
- Intermediate Knowledge of SQL
- Competent with Microsoft Office Suite
- Tech-Savvy
- Agile methodology
- Jira
- Product backlog management
- Design thinking and User acceptance testing
- Data-driven decision making and Problem-solving
- Product lifecycle management
- Cross-functional team leadership
Nationalid
222229/10/1
Personal Information
- Date of Birth: 07/16/90
- Gender: Male
- Marital Status: Married
References
- Mate Kafungwa Mangiza Phiri, Manager Product and Strategy, EEA Zambia, +260 974149038
- Mangiza Phiri, Managing Director, EEA Zambia, +260 978593452, mangiza.phiri@engie.com
- Peggy Simuyuni, Quality Analyst Team Lead, +260 979676957, peggy.simuyuni@engie.com
Jogging
I do after work evening runs to keep fit and as a way of refreshing my brain
Additional Information
Experienced in managing both digital and hardware products, with a proven ability to analyze and optimize their interaction for seamless integration and enhanced functionality.
Languages
English
Bilingual or Proficient (C2)
Timeline
Global Digital Product Manager
Engie Energie Access Zambia
11.2023 - Current
Senior Product Analyst
Engie Energie Access Zambia
06.2023 - 10.2023
Acting Product Manager
Engie Energie Access Zambia
06.2023 - 10.2023
Specialist-Product and Strategy
Engie Energie Access Zambia
08.2021 - 05.2024
Quality Analyst
Engie Energy Access Zambia
01.2020 - 07.2021
Customer service representative
Fenix International Zambia
05.2019 - 01.2020
Forest Officer
Mwamu General suppliers
06.2017 - 06.2018
Certificate - Budgeting and scheduling projects
Coursera
Certificate - initiating and planning projects
Coursera
Certificate - managing project risks and changes
Coursera
MBA - Management Strategy
University of Zambia
Certificate - Agile With Atlassian Jira
Coursera
Bachelor of Science - Forestry
Copperbelt University
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