Edwin John Fourie
Manager
Pretoria
Summary
Dynamic leader with a proven track record at Ike's Meat Wholesale, enhancing team performance and customer satisfaction. Skilled in operations management and strategic planning, I excel in fostering relationships and driving company success. Achieved significant improvements in employee engagement and safety procedures, demonstrating exceptional problem-solving and team leadership abilities.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Ike's Meat Wholesale
Pretoria
06.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Bartender
Cue Masters
Pretoria
04.2014 - 06.2015
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Student Intern
Torgo Optical
Pretoria
04.2013 - 03.2014
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Minor repair to glasses.
- Pre-testing.
Network Systems Technician
J & Sons Communications
Pretoria
01.2012 - 03.2013
- Enhanced network performance by installing and maintaining structured cabling systems for various clients.
- Validated system reliability through meticulous quality control checks during and after cable installation projects, ensuring optimal performance.
- Collaborated with other technicians to streamline the installation process, resulting in increased productivity.
- Preserved organized workspaces during installations, minimizing disruptions to client operations and reducing potential hazards.
- Boosted overall network efficiency through regular testing and troubleshooting of installed cables and related equipment.
- Reduced client downtime by promptly diagnosing and repairing network issues related to cabling infrastructure.
- Assisted clients in choosing the right cabling design tailored to their specific business requirements while considering budget constraints.
- Demonstrated proficiency in multiple types of cable installations including fiber optics, copper, coaxial, and Ethernet systems for diverse applications across industries.
- Optimized network functionality by conducting thorough inspections of existing cabling infrastructure for potential upgrades or repairs needed.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Read blueprints and schematics to correctly place equipment.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Education
High School Diploma -
Gerrit Maritz High School
Pretoria, South Africa 01.2011 - 12.2011
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Staff development
Workforce management
Project management
Staff management
Relationship building
Policy implementation
Documentation and reporting
Goal setting
Safety procedures
Timeline
Manager
Ike's Meat Wholesale
06.2015 - Current
Bartender
Cue Masters
04.2014 - 06.2015
Student Intern
Torgo Optical
04.2013 - 03.2014
Network Systems Technician
J & Sons Communications
01.2012 - 03.2013
High School Diploma -
Gerrit Maritz High School
01.2011 - 12.2011
Similar Profiles
Julius AvelinoJulius Avelino
Small Business Owner at Wholesale and Retailing Meat&Meat ProductsSmall Business Owner at Wholesale and Retailing Meat&Meat Products
ASHLEY C. EDWARDSASHLEY C. EDWARDS
Customer Service Representative and Supervisor at Michelle’s Meat and Grocery WholesaleCustomer Service Representative and Supervisor at Michelle’s Meat and Grocery Wholesale
Roy PerezRoy Perez
Packer/Janitorial Worker at Tevenis Wholesale Meat Dist.Packer/Janitorial Worker at Tevenis Wholesale Meat Dist.