Edwina Nieuwoudt
Floor Supervisor
Cape Town
Summary
Energetically spearheaded team leadership and quality control initiatives at Totalsports Tygervalley, significantly enhancing operational efficiency and customer satisfaction. Expert in POS systems and KPI monitoring, my tenure is marked by proactive problem-solving and fostering team cohesion, driving continuous professional development and operational excellence.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Totalsports
08.2023 - Current
- Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Admin Controller
Totalsports
06.2022 - 07.2023
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Sales Associate
Totalsports
06.2021 - 05.2022
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Sportscene
08.2019 - 05.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Duesouth
08.2017 - 07.2019
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Human Resource Management N4, N5 & N6 -
Northlink College
Tygerburg Campus 04.2001 -
High School Diploma -
Kuilsriver Technical Highschool
Kuils River, South Africa 04.2001 -
Skills
Team Leadership
Quality controls
POS systems operations
KPI Monitoring
Team Supervision
Timeline
Floor Supervisor
Totalsports
08.2023 - Current
Admin Controller
Totalsports
06.2022 - 07.2023
Sales Associate
Totalsports
06.2021 - 05.2022
Sales Associate
Sportscene
08.2019 - 05.2021
Sales Associate
Duesouth
08.2017 - 07.2019
Human Resource Management N4, N5 & N6 -
Northlink College
04.2001 -
High School Diploma -
Kuilsriver Technical Highschool
04.2001 -
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