Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Edwin Phele

Edwin Phele

Sales
Bloemfontein

Summary

Dynamic and results-driven professional with extensive experience in customer service at Bootlegger. Proven ability to enhance guest satisfaction through attentive service and effective order management. Skilled in cash handling and maintaining cleanliness, contributing to a positive dining atmosphere. Recognized for building rapport with patrons and reducing order errors, ensuring a seamless dining experience.

Overview

3
3
Languages

Work History

Waiter

Bootlegger
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items to increase average check amount.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Waiter

Bossa
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waiter

Ocean Basket (Waterfront Bloemfontein)
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waiter

Cubana

Waiter

Kalahari

Sales Manager

Pimp My Book
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Education

Adult Learning Program -

University of The Free Staye
Bloemfontein

Skills

Customer service

Timeline

Waiter

Bootlegger

Waiter

Bossa

Waiter

Ocean Basket (Waterfront Bloemfontein)

Waiter

Cubana

Waiter

Kalahari

Sales Manager

Pimp My Book

Adult Learning Program -

University of The Free Staye

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