EDWIN OCHIENG
Summary
A highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines.
Overview
3
3
years of professional experience
Work History
Vendor Issue Resolution Associate
Jumia Kenya
Nairobi
2020.10 - 2022.12
- Interpret specifications and company policies for vendors
- Prospect, qualify, and close high potential merchants that deliver competitive selection, pricing, and availability
- Created reports summarizing key metrics related to vendor activities.
- Facilitated payment processes for approved invoices from vendors.
- Act as the main touch point for vendors to ensure the initial product and on-boarding phase
- Train vendors on how to use Jumia's platform to manage their products and orders
- Consult with vendors to review pricing and scope of work for individual orders ensuring they are completed accurately
- Follow up with vendors to ensure the initial assortment is placed online in a timely manner.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
Customer Service Agent
Influx Kenya
Nairobi
2020.04 - 2020.12
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Updated customer records in the CRM system accurately with each interaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Vendor support Agent
Jumia Kenya
2019.10 - 2020.03
- Having one on one interactions with vendors to make suitable solutions in the fastest way to ensure the delivery of a good vendor experience
- Assist vendors to manage their accounts by ensuring they know what is required to increase their sales
- Assist vendors to receive payment on time by creating payout reports and sending them to Finance
- Taking up relevant projects and following them up to completion
- On-boarding vendors and educating them on our processes and procedures.
Education
Bachelor of Commerce - Banking And Finance
Kisii University
01.2018
International Computer Driving License -
Great Lakes University
04.2014
Kenya Certificate of Secondary Education -
St Joseph's School Rapogi
01.2013
Skills
- Customer Service: Worked closely with vendors, trained them, interpreted company policies to them, and did Follow-ups.
- Teamwork: Worked in a team to identify and own specific verticals to find, contact, and acquire high valued vendors.
- Business Planning
- Payment Processing
- Issue Resolution
- Relationship Management
References
- Catherine Kariuki, Head of VXP | Operations Vendor Excellence, Jumia Kenya, 0705331999
- Edward Mwangi, Group Vendor Journey Manager, Jumia Group, 0720432988
Hobbies and Interests
- Freelance/Online writing Academic writing Article writing Interest.
- Playing hockey -Coordination skills. Hockey relies on good coordination between the eyes and the hands and improves the reflexes and reaction times of its players.
- Travelling and Socializing -It strengthens social skills. When traveling alone, you have the potential to meet more people than you would at home.
- Reading Novels -Reading strengthens the brain, increases empathy, and builds vocabulary.
Timeline
Vendor Issue Resolution Associate
Jumia Kenya
2020.10 - 2022.12
Customer Service Agent
Influx Kenya
2020.04 - 2020.12
Vendor support Agent
Jumia Kenya
2019.10 - 2020.03
Bachelor of Commerce - Banking And Finance
Kisii University
International Computer Driving License -
Great Lakes University
Kenya Certificate of Secondary Education -
St Joseph's School Rapogi
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