Claudia Correia
Johannesburg
Summary
I have over 20 years of management expertise within the corporate industry. I have Managed several units simultaneously i.e Client Services/Call Centre, Administration and Reception Area. I believe that I have obtained the expertise and skills required to perform any duties within a team or individual tasks at high proficiency level. My experience over the years has greatly contributed to my self development and excellence which I acquire to embark on any future projects/job opportunities .
Overview
23
23
years of professional experience
Work History
Consultant
MBOKODO CONSULTING SERVICES
01.2019 - 12.2021
- Business Processing
- System Setup
Consultant
MC Admin Solutions
Johannesburg
01.2015 - 12.2018
- Tracing Beneficiaries/Debtors/Sales
- Cold Calling
- Debt Collection Compensation Claim Funds
Section Head: ClientServices; PCNS Admin and Reception
Board of Healthcare Funders for Southern Africa (BHF)
01.1999 - 12.2014
- Planning and scheduling work activities for staff
- Make decisions on day to day issues and liaise with management
- Ensure optimal skill and efficiencies of all unit members
- Manage projects
- Query and response handling - Compile written responses
- Compile stats reports, bi-weekly/monthly
- Manage allocation of new practice numbers to healthcare professionals
- Manage updates on the PCNS System and database clean-up
- Manage Filling system
- Written communications on queries to providers/councils and other
- Manage Projects i.e
- Training manual, process flow chart, distribution of council communications etc
- Liaise with various councils on PCNS matters
- Training (internal and external)
- Compile reports, bi-weekly and monthly
- Arrange inspections for Hospitals, Sub-Acute facilities and ambulances
- Sign-off applications for issue of new practice number
- Ensure process is handled and completed within timelines and handle all queries which may arise during and after inspection process
- Manage switchboard and Reception Area
- Ensure professionalism and high level of customer orientation
- Identify technical shortcomings on technical requirements and implementation of upgraded technology
- Convene external meetings with various councils on PCNS related matters
- Attend workshops and assist with annual Conferences
Education
Diploma - Secretarial & Administration
AM Ulitmate College
Johannesburg Some College (No Degree) - Call Centre Management
SA Telelink
Johannesburg Skills
- Call Centre Management
- Admin Management
- Admin Management Programme (HR)
- Business Writing
- CRM System
- Project Solutions
- Power Point (advanced)
- Excel (advanced)
- Microsoft Word (advanced)
- Microsoft Office (advanced)
References
- Board Of Healthcare Funders, Gail Forsman, 083 307-5710
- MBOKODO Consulting Services, Anneline Boyse-Mofokeng, 082-960-9693
Languages
- English
- Afrikaans
Timeline
Consultant
MBOKODO CONSULTING SERVICES
01.2019 - 12.2021
Consultant
MC Admin Solutions
01.2015 - 12.2018
Section Head: ClientServices; PCNS Admin and Reception
Board of Healthcare Funders for Southern Africa (BHF)
01.1999 - 12.2014
Diploma - Secretarial & Administration
AM Ulitmate College
Some College (No Degree) - Call Centre Management
SA Telelink
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