Edward Swartz
Area Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work History
Area Manager
McDonalds ( Katzco)
Cape Town , Western Cape
09.2014 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised Number location managers and managed Number Type assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Managed inventory and reduced shrinkage by Number% through detailed monitoring of daily operations and stock.
- Increased overall sales by Number% through capitalizing on new potential opportunities and developing and maintaining partnerships with Number new companies and shareholders.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Dedicated to expanding client bases by building lasting relationships.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Casino Croupier
Grandwest Casino
Cape Town , Western Cape
08.2003 - 03.2008
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Worked well in a team setting, providing support and guidance.
Education
Leading Great Restaurants -
McDonald's Hamburger University
Sandton, Johannesburg 01.2022 - 02.2022
Matriculation -
Parow High
Parow 01.2007 - 11.2012
Business Leading Practices -
Mcdonalds Hamburger University
Sandton, Johannesburg 07.2018 - 08.2018
Skills
Area management
Relationship building and management
Order management
Controlling costs
Business development and planning
Staff Management
Brainstorming ideas
Goals and performance
Staff Development
Staff Training
Talent review
Accomplishments
Global Ray Croc award winner, rated in the top 1% of McDonald's Managers globally. Collected award in Orlando, USA.
Timeline
Leading Great Restaurants -
McDonald's Hamburger University
01.2022 - 02.2022
Business Leading Practices -
Mcdonalds Hamburger University
07.2018 - 08.2018
Area Manager
McDonalds ( Katzco)
09.2014 - Current
Matriculation -
Parow High
01.2007 - 11.2012
Casino Croupier
Grandwest Casino
08.2003 - 03.2008