EDWARD MOHALADI
MANAGING DIRECTOR
TSHEPISO
Summary
Dynamic manager with a proven track record at M T FUNERAL PARLOUR, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in performance management and decision-making, fostering a motivated workforce to achieve high-quality service delivery.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Manager
M T FUNERAL PARLOUR
01.2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
NATIONAL DIPLOMA - POLICING
VAAL UNIVERSITY OF TECHNOLOGY
Vanderbijlpark, South Africa 01.2003 - 06.2006
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Workforce management
Verbal and written communication
Complex Problem-solving
Customer service
Languages
English
SESOTHO
Accomplishments
VAAL UNDERTAKERS FORUM CHAIRPERSON
MOHLOLI SOS CHAIRPERSON
Interests
MEMBER IN GOOD STANDING OF THE AFRICAN NATIONAL CONGRESS
Timeline
Manager
M T FUNERAL PARLOUR
01.2006 - Current
NATIONAL DIPLOMA - POLICING
VAAL UNIVERSITY OF TECHNOLOGY
01.2003 - 06.2006