Edward Kiragu
Technical Account Manager
Cape Town
Summary
Qualified Cloud Infrastructure Professional with over 6 years of experience supporting enterprise and strategic customers on their cloud adoption journey to maximize the full value of running in the cloud while maintaining operational and cost efficiency. Proven ability to manage multiple infrastructure deployment projects while meeting challenging deadlines both on premise and in the cloud. Thrive on using expertise and skills to find technical solutions to complex problems and improving the customer experience while being aware of the big picture business needs. Certified Kubernetes Administrator and a Certified Kubernetes Application Developer with extensive experience and in-depth knowledge on containerization and microservice architectures. Recently attained the AWS Certified Machine Learning Specialty certification as a continuous learning effort to keep up with the current proliferation of Generative Artificial Intelligence. Enthusiastic about the future of technology and very keen in playing a part in helping customers get the most value from technology and achieve their business outcomes through leveraging technology.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
12
12
Certifications
Work History
Technical Account Manager
Amazon Web Services
10.2022 - 11.2023
- Managed a portfolio of enterprise customer accounts across EMEA(Europe, Middle-East, Africa) region through adoption of AWS Cloud technologies
across all technology domains including compute, storage, database, big data, application level services, networking, deployment and security. - Primary technical point of contact for AWS for over 20 enterprise customers in different industry verticals acting as the trusted advisor and customer advocate.
- Represented Amazon Web Services within customer environments and steered discussions with senior leadership regarding incidents, trade-offs, support and risk management.
- Provided strategic technical guidance to help plan and build solutions in the cloud using best practices and proactively keeping customer AWS environment operationally healthy whilst reducing cost and complexity.
- Acted as escalation point of contact for level II and senior support engineers to help remove blockers and accelerate resolution of business impacting technical issues in relation to container orchestration services, Infrastructure as code services, compute, database, storage and networking services
- Continuously demonstrated ability to not only dive deep into technical issues but also coordinate cross functional internal stakeholder teams to resolve production impacting issues and restore customer services and confidence
- Received multiple awards and accolades from customers and peers for resolving long running technical issues as well as production and business impacting issues for strategic customers.
Cloud Support Engineer II
Amazon Web Services
10.2021 - 10.2022
- Provided technical support to Enterprise and Strategic customers to build solutions in the cloud, troubleshoot performance issues and provide consultative guidance on best practices in network and compute domain services including Elastic Kubernetes Servcie (EKS), Cloud Formation, Elastic Compute Cloud (EC2), Virtual Private Cloud (VPC), VPNs, Route 53, Global Accelerator, Cloudfront, AWS Network Firewall, Web Application Firewall, Private Link amongst others.
Cloud Support Engineer I
Amazon Web Services
05.2019 - 10.2021
- Provided first level and second level support to AWS strategic and enterprise customers which included building solutions and troubleshooting existing workloads with a focus on Networking services such as AWS Virtual Private Cloud, Route 53, VPNs and Virtual Appliances hosting third party vendor firewall solutions such as Cisco, CheckPoint, Fortinent.
Network Administrator
Commercial Bank of Africa
05.2015 - 04.2019
- Reengineered the company's data center network to allow automatic inter-data center failover and enable seamless vertical and horizontal scaling based on consumer demand
- This included implementing inter-datacenter failover strategies on Cisco firewalls and routers as well as designing and implementing access layer and distributed layer switching on Cisco devices.
Service Desk Analyst
Commercial Bank of Africa
08.2013 - 04.2015
- Provided service desk support function through management and resolution of all calls at 1st level while ensuring all aspects of service level management are implemented and working effectively as per ITIL standards.
Education
Masters - Distributed Computing Technology
The University of Nairobi
Nairobi, Kenya 04.2016 - Current
Bachelor's - Information Technology, Networking
United States International University of Africa
Nairobi, Kenya 09.2008 - 05.2012
Skills
Network Troubleshootingundefined
Certification
AWS Certified Machine Learning Specialty
References
- Mario Pinho - Senior Security Engineer, Amazon Web Services, +27 64 990 1338, maapinho@hotmail.com
- Julius Maia - Technical Account Manager, Amazon Web Services, +353 083 205 9448
- Brian Ndegwa - Operations Lead, Optace Networks, +254 720 503 903
Timeline
Technical Account Manager
Amazon Web Services
10.2022 - 11.2023
Cloud Support Engineer II
Amazon Web Services
10.2021 - 10.2022
Cloud Support Engineer I
Amazon Web Services
05.2019 - 10.2021
Masters - Distributed Computing Technology
The University of Nairobi
04.2016 - Current
Network Administrator
Commercial Bank of Africa
05.2015 - 04.2019
Service Desk Analyst
Commercial Bank of Africa
08.2013 - 04.2015
Bachelor's - Information Technology, Networking
United States International University of Africa
09.2008 - 05.2012
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