Edward Kapembwa
Lusaka
Summary
With over over 10 years of progressive experience in transport and logistics ,warehousing and customs clearing and forwarding demonstrated success in leading teams to achieve operational excellence and efficiency. Proven ability to manage and optimize supply chains,ensuring timely delivery and cost savings. Skilled in enhancing customer service and developing strong relationships with stakeholders. Eager to bring leadership and innovative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager/Country Manager
RTT Intelligent Logistics
Lusaka
11.2016 - Current
- Provide guidance on best practices for warehousing operations based on industry standards.
- Collaborate with other departments to develop strategies that align with company objectives.
- Organize distribution networks including trucking fleets, warehouses, and third-party vendors.
- Coordinate and monitor inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Manage day-to-day logistics operations, monitoring incoming deliveries and overseeing fine distribution.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Assigned work and monitored performance of project personnel.
- Managed risk by developing and implementing effective risk management strategies.
Account Manager
Hill and Delamain Zambia Limited
Lusaka
07.2015 - 10.2016
- Successfully increased revenue by 5% through the management and growth of key accounts.
- Developed strategic account plans tailored to each key account, effectively identifying growth opportunities.
- Collaborated closely with cross‑functional teams and customers to ensure execution and resolution of issues.
- Implemented customer-focused initiatives, including customized reporting and performance analysis, to enhance transparency and strengthen partnerships.
- Mentored and trained teams in the art of effective account management
- Proactively monitored market trends, industry regulations, and competitor activities to anticipate changes and adjust strategies accordingly.
- Conducted regular client meetings to evaluate changing needs, identify growth opportunities, and suggest customized solutions.
Warehouse Supervisor
Bell Equipment Zambia Limited
Mazabuka
08.2008 - 01.2015
- Managed all aspects of warehouse operations including transportation,
- warehouse management and supply chain activities ensuring efficient and timely delivery of goods.
- Operational efficiency and cost optimization
- Built and maintained strong customer relationships and ensured exceptional service delivery.
- Collaborated effectively with internal stakeholders, including executives,department heads and cross-functional team.
- Analyzed warehouse performance data, generate reports and present to key insights to senior management.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Education
MBA -Transport Economics And Logistics Management(TELM) - Transport Economics And Logistics Management
Eastern And Southern African Management Institute
true11-2024
Bachelor of Business Administration - Business Administration
University of Lusaka (UNILUS)
Lusaka,Zambia04.2020
Diploma - BUSINESS ADMINISTRATION
Copperbelt University
Copperbelt, Zambia11.2015
Certificate - High School
Mkushi High School
, Central Province12.1998
Diploma - Marketing
London Chamber of Commerce And Industry
London, United KingdomSkills
- Supply chain distribution
- Project Management
- Warehouse Management
- Transportation Management
- Supply Chain Management
- Strategic Planning
- Supply Chain Optimization
- Operational Excellence
Affiliations
- Playing Golf
- Reading Industry related articles
- Traveling
- Participating in networking and industry events
Accomplishments
- Best hardworking Employee 2014 - Bell Equipment Zambia Limited
Certification
Member of Zambia Chartered Institute of Transport and Logistics(ZCILT) No.2107179854
Advanced Ms Excel
Languages
Bemba
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Branch Manager/Country Manager
RTT Intelligent Logistics
11.2016 - Current
Account Manager
Hill and Delamain Zambia Limited
07.2015 - 10.2016
Warehouse Supervisor
Bell Equipment Zambia Limited
08.2008 - 01.2015
MBA -Transport Economics And Logistics Management(TELM) - Transport Economics And Logistics Management
Eastern And Southern African Management Institute
Bachelor of Business Administration - Business Administration
University of Lusaka (UNILUS)
Diploma - BUSINESS ADMINISTRATION
Copperbelt University
Certificate - High School
Mkushi High School
Diploma - Marketing
London Chamber of Commerce And Industry
Member of Zambia Chartered Institute of Transport and Logistics(ZCILT) No.2107179854
Advanced Ms Excel
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