Edward Jacobs

Sales and Lead Generation - generating new leads , booking appointments and presenting products and services to potential members

Customer Engagement - Building rapport , understanding customer needs and interests and matching them to the appropriate membership options

Sales Process Adherence - Following Virgin Active's sales processes and systems

Product Knowledge - Maintaining up-to-date knowledge of Virgin Active's products and services as well as competitive promotional offerings

Customer Relationship Management - Building and maintaining relationships with both new and existing customers , including service calls to increase referrals and loyalty

Sales Data Analysis - Analysing sales data to plan effectively and improve sales performance

Reporting and Communication - reporting to the sales manager and participating in reviews and analysis of sales objectives

Brand representation - Representing Virgin Active's brand and values effectively

Closing Sales - Successfully closing sales by overcoming objections and securing membership agreements

• Educated customers on special pricing opportunities and company offerings.
• Maintained accurate records of customer interactions and transactions.
• Handled escalated customer complaints and disputes in a professional manner.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Communicated information to customers about product quality, value and style.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Assisted customers with placing orders for products and services.
• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Educated customers on products and services offered by the company.
• Resolved customer issues in an efficient and timely manner.
• Strengthened customer retention by offering discount options.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated system with order specifics and customer details, preferences, and billing information.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Implemented best practices regarding customer service standards across all channels.
• Answered phone with positive attitude and asked questions to better understand customer needs.
• Provided customer service in a courteous and professional manner.
• Identified potential opportunities to upsell products or services to customers.
• Developed strong customer relationships to encourage repeat business.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained accurate records of all sales activities in the CRM system.
• Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
• Conducted market research to identify selling possibilities and evaluated customer needs actively.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Analyzed customer needs and identified solutions to meet their requirements.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Advised customers on best practices when using company products or services.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Generated daily reports on sales activities for management review.

• Developed relationships with external partners to increase brand awareness.
• Developed and implemented promotional campaigns to attract new customers.
• Provided support in the development of sales strategies.
• Organized and attended trade shows, enhancing brand recognition and generating qualified leads.
• Placed marketing and advertising displays and materials at stores.
• Attended meetings and studied material to remain current on promotion techniques and service benefits.
• Distributed promotional information and incentives determined by marketing managers.
• Served as resource for cross-functional teams to assist in executing marketing strategies and objectives.
• Created and distributed sales materials, including brochures and product datasheets, to support sales efforts.