Hi, I’m
Eduardo Pinto Ferreira
Sales Executive And Guests Relatoons Manager
Bryanston
Summary
LOYAL SOBER PERSONALITY WITH EXCELLENT CUSTOMER SKILLS GOOD SELLING SKILLS GOOD SALESMAN
Overview
26
years of professional experience
2
Languages
Work History
Kisawa Sanctuary Resort
Guests Services HOD
06.2021 - 02.2025
Job overview
- Responsible for training of staff members on all guest relations etiquettes
- Responsible for all daily activities
- Double checking and following up with all departments regarding preparations and arrivals & departures
- Overseeing that all departments are ready for all activities regarding all VIP guests
- Responsible for all communications prior and during the guests stay
- Making sure that a white glove service standards is maintained on all grounds
- Residence check and making sure that all residences meet all guests’ requirements
- Communicating with the agents internationally on all guests’ requirements prior to guests’ arrival
- Following up on all guest’s wellbeing during their stay
- Daily reports on activities for the next day
- Responsible for the distribution of the agenda or activities for the days ahead
- Booking and reserving helicopters and boats for site seeing and marine life expeditions
Emperors Palace
Assistant Front Office Manager
01.2011 - Current
Job overview
- Responsible for the hotel in the absence of the manager
- Prepare and print important documents for the next shift
- Responsible for all incidents and reports from unhappy and satisfied guests
- Responsible for assisting the department in achieving monthly budgets
Emperors Palace
Guest Relations Officer
01.2011 - Current
Job overview
- Responsible for VIP check in and check out
- Liaise with highly recognised customers within the hotel
- Responsible for guest well-being while visiting
- Responsible for guest tours and transfers
- Helping with language translations, mainly Portuguese
- Switchboard operator/ Reservations
Southern Hotel
Assistant Head Concierge
01.2005 - 01.2007
Job overview
- Liaise with customers
- Organise tours and transfers
- Responsible for porterage duties
- Responsible for parcels and luggages
Intercontinental Hotel Airport Sun
Guest Relations Officer
01.2007 - 01.2009
Job overview
- Responsible for VIP check in and check out
- Liaise with highly recognised customers within the hotel
- Responsible for guest well-being while visiting
- Responsible for guest tours and transfers
- Helping with language translations, mainly Portuguese and Spanish
- Switchboard operator/ Reservations
Hilton Sandton
Waiter / Barman, Bar Supervisor, Assistant Bar Manager
01.1999 - 04.2005
Laguna Coffee
Shift Leader, Cashier, Customer Care
01.1999 - 08.1999
PEERMONT GLOBALJHB
International Sales Executive
02.2018 - 07.2021
Job overview
- Managed international accounts by building strong relationships and maintaining open communication channels for better collaboration.
- Collaborated with internal departments such as STO, Travel agencies and marketing to ensure seamless operations across all aspects of international & local sales efforts.
- Traveled both locally, regionally & internationally to reach customers in international markets.
- Documented transactions and managed high-value accounts using Salesforce
Education
Pica-Pau High School
HIGH SCHOOL from AFRIKAANS, ENGLISH, BIOLOGY, GEOGRAPHY, HISTORY, BIBLICAL STUDIES, TYPING
NQF Level 4 from FETCM management advanced course
Skills
Problem-Solving
Qualifications
Pica-Pau High School, AFRIKAANS, ENGLISH, BIOLOGY, GEOGRAPHY, HISTORY, BIBLICAL STUDIES, TYPING, TELEPHONE TECHNICS, SALES CONSULTANT, CHAIRPERSON OF YOUTH CLUB, AWARDED OVERALL WINNER GROOMING AND MODELLING, SUNDAY SCHOOL TEACHER, FIRST AIDER LEVEL 1-2, ASSISTANT HEAD CONCIERGE, GUEST RELATIONS OFFICER/Manager, INTERNATIONAL SALES EXECUTIVE, NQF Level 4, FETCM management advanced course
First Names
EDUARDO PINTO
Marriage Status
SINGLE
Home Languages
PORTUGUESE
Personal Information
- ID Number: 771130 5240 082
- Health Status: EXCELLENT
- Date of Birth: 11/30/77
- Gender: MALE
- Nationality: SOUTH AFRICAN
Timeline
Guests Services HOD
Kisawa Sanctuary Resort
06.2021 - 02.2025
International Sales Executive
PEERMONT GLOBAL
02.2018 - 07.2021
Assistant Front Office Manager
Emperors Palace
01.2011 - Current
Guest Relations Officer
Emperors Palace
01.2011 - Current
Guest Relations Officer
Intercontinental Hotel Airport Sun
01.2007 - 01.2009
Assistant Head Concierge
Southern Hotel
01.2005 - 01.2007
Waiter / Barman, Bar Supervisor, Assistant Bar Manager
Hilton Sandton
01.1999 - 04.2005
Shift Leader, Cashier, Customer Care
Laguna Coffee
01.1999 - 08.1999
Pica-Pau High School
HIGH SCHOOL from AFRIKAANS, ENGLISH, BIOLOGY, GEOGRAPHY, HISTORY, BIBLICAL STUDIES, TYPING
NQF Level 4 from FETCM management advanced course
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