Eduard Alexander Pieterse
Outlet Support
Hermanus
Summary
Accomplished Customer Support Officer with a proven track record at Lanseria Drilling, enhancing customer satisfaction and loyalty through expert complaint resolution and efficient CIM. Skilled in CRM software and persuasive communication, achieved significant reductions in response times and drove revenue growth through insightful upselling.
Overview
8
8
years of professional experience
Work History
Customer Support Officer
Lanseria Drilling
2015.10 - 2019.12
- Mentored junior team members, sharing industry best practices and fostering an atmosphere of collaboration and growth amongst colleagues.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Reduced average response times significantly by optimizing internal workflows and prioritizing urgent cases accordingly.
- Developed strong relationships with key clientele, leading to increased repeat business and referrals.
Customer Support Consultant
Graffo
2012.03 - 2015.11
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
- Proactively identified opportunities for upselling products or services based on individual customer needs, driving revenue growth.
- Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
Education
High School Diploma -
Jan-Viljoen High School
Randfontein 2001.04 -
Skills
CRM Software
Complaint Handling
Customer Inquiry Management (CIM)
Trend detection and analysis
Complaint resolution
Customer Service
Direct Sales
Call Documentation
Stock management
Microsoft Excel
Microsoft Word
Emails
Timeline
Customer Support Officer
Lanseria Drilling
2015.10 - 2019.12
Customer Support Consultant
Graffo
2012.03 - 2015.11
High School Diploma -
Jan-Viljoen High School
2001.04 -
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