Eduan Michiel Du Plessis
IT SupportTechnician
Klerksdorp,NW
Summary
Dynamic IT Technician with proven expertise at Jamnix Solutions in optimizing network performance and enhancing user experience. Skilled in troubleshooting and resolving hardware and software issues, while delivering exceptional technical support. Committed to improving operational efficiency and empowering users through effective training and support.
Overview
2
2
years of professional experience
2
2
Languages
Work History
IT Technician
Jamnix Solutions
01.2023 - Current
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and screens
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
Education
NQF Level 4 - IT
CTU
Potchefstroom, South Africa03-2025
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Network troubleshooting
Software configuration
User training
Timeline
IT Technician
Jamnix Solutions
01.2023 - Current
NQF Level 4 - IT
CTU