Summary
Overview
Work History
Education
Skills
Timeline
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Edna Singh

Operations Specialist
Johannesburg

Summary

Dynamic Operations Specialist at Webfleet Solutions with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in project management and team collaboration, I successfully implemented process improvements that reduced errors and optimized workflows, fostering a culture of excellence and adaptability within the team.

Knowledgeable with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.

Overview

20
20
years of professional experience

Work History

Operations Specialist

Webfleet Solutions
Johannesburg
04.2025 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Managed approximately 30 calls, 60 emails from customers.

Sales Support Team Leader

Webfleet Solutions
Johannesburg
04.2020 - 03.2025
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
  • Led a high-performing team to achieve company objectives through effective communication and mentorship.
  • Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
  • Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
  • Seamlessly adapted to evolving business needs, leading the team through periods of significant change while maintaining focus on key objectives.
  • Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
  • Created a positive work environment by fostering open communication channels, addressing employee concerns promptly, and acknowledging outstanding individual contributions regularly.
  • Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
  • Increased customer satisfaction with timely issue resolution and proactive communication strategies.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Enhanced team performance by providing regular training, coaching, and feedback to improve skill sets.
  • Demonstrated strong leadership abilities in high-pressure situations by maintaining a calm demeanor and making informed decisions quickly to keep projects on track.
  • Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Senior Sales Support

Webfleet Solutions
Johannesburg
06.2015 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Managed approximately 50 incoming calls, 100 emails and per day from customers.'

Supervisor of Fleet Department

Tracker Connect
Johannesburg
09.2005 - 02.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Managed approximately 50 incoming calls, 100+ emails per day from customers

Education

Eldorado Park Senior Secondary School
Johannesburg
04.2001 -

Skills

Operations coordination

Operational efficiency

Project management

Process documentation

Planning and coordination

Logistics management

Onboarding design

Scheduling expertise

Teamwork and collaboration

Experience in leadership

Team collaboration

Adaptability and flexibility

Timeline

Operations Specialist

Webfleet Solutions
04.2025 - Current

Sales Support Team Leader

Webfleet Solutions
04.2020 - 03.2025

Senior Sales Support

Webfleet Solutions
06.2015 - 03.2020

Supervisor of Fleet Department

Tracker Connect
09.2005 - 02.2015

Eldorado Park Senior Secondary School
04.2001 -

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Edna SinghOperations Specialist