Summary
Work History
Education
Skills
Timeline
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Edith Mpho Lebelo

Edith Mpho Lebelo

Customer Service
Johannesburg

Summary

Accomplished Ecd Educator at Bokamoso Day Care, adept in classroom management and lesson planning. Enhanced student success through tailored instruction and assessments. As a Customer Service Representative at Bidair Services, resolved 95% of customer complaints, boosting loyalty. Skilled in fostering positive environments and maintaining professionalism under pressure.

Work History

Ecd Educator

Bokamoso Day Care
2024 - 2025
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Assessed student performance and provided feedback to facilitate student success.
  • Created and implemented assessments to measure student progress.

Customer Service Representative

Bidair Services
2012 - 2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

ECD Level 4 - Ecd Level 5

Lehlabile Emergencies Institute
South Africa

Cabin Crew Licence -

Ept Aviation School
Kempton Park

Skills

Lesson planning

Classroom management

Group and individual instruction

Student relations

Timeline

ECD Level 4 - Ecd Level 5

Lehlabile Emergencies Institute

Cabin Crew Licence -

Ept Aviation School

Ecd Educator

Bokamoso Day Care
2024 - 2025

Customer Service Representative

Bidair Services
2012 - 2022

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