Edith Masesi Morake
Receptionist
Soweto
Summary
I am a well-versed woman who draws on years of experience in supporting executive level stakeholders. This has grounded my skills in providing exceptional assistance across a range of administrative activities. This includes, but not limited to, preparing communications and presentations, chaperoning, handling contact and telephone enquiries, scheduling diaries, convening meetings and conference calls, planning and administrative functions. In addition, I bring considerable experience of preparing board packs. Responsibilities have included supervising, mentoring and training personnel. It is my priority that work is professionally and timeously completed. The onus is on me to deliver on outcomes to which I have committed to. The essence of commitment to my role means I will always go beyond the call of duty. I am looking forward to a work environment where I can add value through the skills I embody and contribute to the success of the company.
With over 10 years’ experience in the administration field, I am confident that I am the competent candidate for the job. My enthusiasm and professionalism has made my experience in the administrative fraternity pleasant, with training in a wide range of office administration tasks. I always proved myself capable and illustrate collaborative efforts within a team. I have an accomplished record in providing information to clients and liaising between departments and this is why I can add the competitive edge you need within the vacancy.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Quality Assurer for Department of Education & Training
Department Of Education And Training
Johannesburg
12.2023 - 12.2023
- Administration of student’s scripts
- Analysed problems and worked with teams to develop solutions
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Completed research, compiled data, updated spreadsheets, and produced timely reports
Operations & Office Manager /Academic Programme/Co-Ordinator/Project Administrator
Emergence Learning Academy
JOHANNESBURG
05.2021 - 11.2021
- Administration, Recording Keeping and Managing Security, Reviewing and Evaluating Delivery and Support
- Coordinated special projects and managed schedules
- Updated reports, managed accounts, and generated reports for company database
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Reported to senior management on organisational performance and progress toward goals
Administrative Assistant
01.2021 - 03.2021
- Administration, Keep track of records of beneficiaries
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Created and maintained databases to track and record customer data
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Managed filing system, entered data and completed other clerical tasks
Training Operations Manager
04.2018 - 07.2020
- Project Management, Strong Communication Skills and Organisational Skills, Detail Orientated & Report Writing
- Developed and maintained relationships with external vendors and suppliers
- Developed systems and procedures to improve operational quality and team efficiency
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Office Administrator
01.2016 - 03.2018
- Organisational skills, Strategic Planning and Scheduling skills, Time-Management skills, Verbal and Written Communication skills, Critical thinking skills and Detail-oriented.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Identified and communicated customer needs to supply chain capacity and quality teams
- Established team priorities, maintained schedules and monitored performance
Personal Assistant to COO
06.2015 - 12.2015
- Administration Support, Meetings and Events, Communications Support, Other duties.
Executive PA to the CEO
10.2011 - 05.2015
- Administration support, Meetings and Events, Communications Support, Other duties.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution
- Demonstrated strong organisational and time management skills while managing multiple projects
- Organised and detail-oriented with strong work ethic
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analysed information and provided solutions to problems
Receptionist
Southern African German Chamber Of Commerce & IndustryJo
08.2007 - 09.2011
- Managing Reception Area, Courier Services, Data Capturing, Booking of Meeting Rooms, Scanning, Faxing and Photocopying.
- Managed multiple tasks and met time-sensitive deadlines
- Responded to inquiries from callers seeking information
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Organised, maintained and updated information in computer databases
Admin/ Receptionist
Kgutlo Properties
04.2006 - 07.2011
- Office Administration, Liaise with Banks, Liaise with Conveyancers and Deeds Office
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
Education
Skills Development Facilitator (SDF) NQF Level 5 - Education
LabourNet
Johannesburg 06.2021 - 10.2021
Diploma in Customer Service(Professional Development) -
Allison Online
Johannesburg 08.2020 - 09.2020
Higher Diploma: Executive Assistant -
INTEC College
Johannesburg 01.2017 - 07.2020
Assessor Cerficate -
McMaster Institute
Johannesburg 02.2020 - 05.2020
Perfect Receptionist -
Institute of Business Management (IBM SA)
Johannesburg 01.2007 - 04.2011
National Senior Certificate (Grade 12) -
Commercial Advancement Training Scheme (CATS)
Johannesburg 01.2000 - 12.2000
Skills
Telephone Etiquette
Attention to detailClient ServicesTrustworthyMicrosoft Office SuitePrintersCommon Operating SystemsDatabase ManagementAttitudes
- Honesty and Accuracy
- Professionalism
- Pro-active & Adaptability
- Responsible and Supportive
- Customer focus and friendly
- Embrace Cultural diversity
- Quality oriented
- Positive attitude
References
- Magriet Mouton, 328 Main Avenue, Randburg, Jhb, 079 508 4267, info@bhgroup.africa
- Michiel van der Schyf, 328 Main Avenue, Randburg, JHB, 079 502 4340, michiel@vandergroup.net
- Rre. Elijah Litheko, 192 Kent Avenue, Ferndale, Randburg, 082 554 4047, visionaryhrm@gmail.com
- Heike Chetty, 47 Oxford Rd, Forest Town, Johannesburg, 2193, 072 798 2507, heike.chetty@gmail.com
Timeline
Quality Assurer for Department of Education & Training
Department Of Education And Training
12.2023 - 12.2023
Skills Development Facilitator (SDF) NQF Level 5 - Education
LabourNet
06.2021 - 10.2021
Operations & Office Manager /Academic Programme/Co-Ordinator/Project Administrator
Emergence Learning Academy
05.2021 - 11.2021
Administrative Assistant
01.2021 - 03.2021
Diploma in Customer Service(Professional Development) -
Allison Online
08.2020 - 09.2020
Assessor Cerficate -
McMaster Institute
02.2020 - 05.2020
Training Operations Manager
04.2018 - 07.2020
Higher Diploma: Executive Assistant -
INTEC College
01.2017 - 07.2020
Office Administrator
01.2016 - 03.2018
Personal Assistant to COO
06.2015 - 12.2015
Executive PA to the CEO
10.2011 - 05.2015
Receptionist
Southern African German Chamber Of Commerce & IndustryJo
08.2007 - 09.2011
Perfect Receptionist -
Institute of Business Management (IBM SA)
01.2007 - 04.2011
Admin/ Receptionist
Kgutlo Properties
04.2006 - 07.2011
National Senior Certificate (Grade 12) -
Commercial Advancement Training Scheme (CATS)
01.2000 - 12.2000