Eden Sathseaven

My current appointment is Operations Manger for Middle east and Africa. We are a contract manufacturing company and have also recently branched out int Retail Sales. We specialized in Electronic hardware and software, and Retail Sales.

My Port folio is extensive and I am head of the following departments :

1. Operations for Contract Manufacturing and Retail.

2. Logistics for Contract Manufacturing and Retail.

3. Inventory for Contract manufacturing and retail.

4. Risk Management and Security.

OPERATIONS:

• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Developed and implemented strategies to maximize customer satisfaction.
• Championed safety protocols to maintain secure working
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Reduced turnaround time for project completion through effective resource allocation and team management
• Implemented quality control systems to boost overall product consistency and reliability
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly Reduced operational risks while organising data to forecast performance trends
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs
• Developed and maintained relationships with external vendors and suppliers
• Developed and implemented strategies to maximize customer satisfaction

LOGESTICS IMPORTS/EXPORTS/DOMESTIC:

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Established contingency plans for potential disruptions in supply chain, ensuring business continuity during unforeseen circumstances.
• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Streamlined logistics processes by implementing efficient inventory management systems.
• Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
• Championed sustainability initiatives within logistics department, reducing waste generation and promoting environmentally friendly practices throughout supply chain.
• Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
• Developed strong relationships with vendors, leading to improved pricing and service levels.
• Oversaw procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stock out.
• Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
• Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
• Directed shipping and receiving of wide range of products daily.
• Coordinated dispatching drivers to accomplish daily delivery requirements.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Collaborated with manufacturing and supply chain management.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Integrated warehouse operations with existing and new business processes.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Tracked production and quality control systems to proactively identify deficiencies.

INVENTORY MANAGEMENT:

• Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
• Spearheaded adoption of advanced technologies such as barcoding systems or RFID technology for improved tracking capabilities leading to increased accuracy in stock control activities.
• Implemented cost-saving measures by identifying areas of waste reduction in warehouse operations.
• Streamlined warehouse operations for increased efficiency through process improvements and staff training.
• Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
• Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
• Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
• Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
• Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
• Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
• Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
• Monitored inventory levels to confirm compliance with company policy.
• Analyzed inventory data to identify and address stock discrepancies.

SECURITY/RISK MANAGMENT

• Managed team of security personnel, ensuring proper training and adherence to company policies.
• Coordinated with local law enforcement agencies to address potential threats and share relevant information.
• Enhanced site security by implementing advanced surveillance systems and access controls.
• Improved response times to emergencies by establishing clear communication protocols among team members.
• Oversaw installation of cutting-edge security technologies, significantly reducing vulnerabilities on premises.
• Actively participated in industry conferences and workshops to stay informed about latest developments in site security management and emerging threats.
• Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
• Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
• Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
• Collaborated with other departments to integrate security measures into overall company operations, fostering culture of safety throughout te organization.
• Kept team compliant with security protocols and appearance standards.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.

Forensic Investigation and Auditing at Retail business, Stores and Whorehouses, around South Africa.

JOB ROLES:

• Collaborated with law enforcement agencies to solve cases more effectively through inter-agency communication and cooperation.
• Enhanced evidence collection by implementing meticulous forensic examination techniques and procedures.
• Streamlined case processing time by efficiently organizing case files and maintaining accurate records.
• Identified potential suspects using surveillance camera footage analysis, significantly reducing investigation times.
• Conducted thorough crime scene investigations, ensuring preservation of crucial evidence for further analysis.
• Provided valuable insights into complex cases with comprehensive forensic analyses, directly contributing to successful prosecutions.
• Innovated new evidence handling processes to minimize contamination risk while preserving integrity of samples.
• Managed caseloads efficiently by coordinating resources among team members and delegating tasks based on individual expertise areas.
• Proactively monitored high-risk accounts to detect potential fraud indicators early, leading to faster resolution times.
• Served as expert witness during legal proceedings, providing essential insights that contributed to favorable outcomes.
• Streamlined internal processes by creating standardized investigation templates and reporting formats, increasing overall efficiency.
• Exposed complex fraud schemes by conducting comprehensive financial analysis and in-depth interviews with suspects.
• Played critical role in shaping corporate anti-fraud policies by providing subject matter expertise during policy development meetings.
• Successfully managed multiple high-profile cases simultaneously while maintaining strict deadlines and achieving desired results consistently.
• Established strong relationships with external partners such as banks, credit bureaus, and insurance companies to support ongoing investigations effectively.
• Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Summarized all key information regarding investigation into detailed report for delivery to client.
• Developed strong relationships with clients, fostering trust and enabling open communication during audit process.
• Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
• Implemented best practices in auditing procedures through continuous learning and professional development activities.
• Conducted extensive fraud investigations, uncovering irregularities and safeguarding company assets.
• Prepared working papers, reports and supporting documentation for audit findings.
• Partnered with auditors to track errors and add contributions to maintain accuracy.

Duties Performed in SAPS:

1. Crime prevention

2. Shift Commander

3. Detective Investigator/Commander

• Acted as liaison between detective division and community members, fostering trust and strengthening communication channels for improved crime reporting.
• Assisted in development of policies and procedures to enhance overall department effectiveness and professionalism.
• Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
• Provided expert testimony in court proceedings, contributing to successful convictions in numerous cases.
• Attended regular training sessions to stay updated on new developments in forensic science and investigation methodologies.
• Mentored junior detectives to improve their investigative skills, fostering collaborative team environment.
• Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
• Contributed significantly towards reducing property thefts by implementing targeted patrols and working closely with crime analysts.
• Increased case resolution rate through diligent evidence collection, analysis, and interpretation.
• Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
• Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
• Implemented proactive policing strategies that led to reduction in crime rates within assigned areas of responsibility.
• Performed extensive research on criminal backgrounds and patterns using various databases for accurate suspect profiling.
• Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
• Conducted undercover operations to infiltrate criminal organizations, resulting in successful dismantling of illegal activities.
• Gathered facts from interviews of suspects, witnesses, and complainants.
• Wrote detailed reports outlining case findings for internal files and legal purposes.
• Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
• Obtained and served search warrants related to ongoing cases.
• Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
• Conducted personal, property, and event surveillance.
• Trained team members on agency processes, court procedures and investigation strategies.
• Initiated and concluded investigations of crime organizations.
• Sent specimens to labs and ran fingerprints through databases to identify individuals of interest.
• Documented drug transactions to gather evidence and complete undercover investigations.
• Conducted appraisals of unit detectives.
• Preserved evidence for court hearings and checked integrity of individual pieces.
• Assigned schedules and coordinated leave time to maintain optimal coverage.
• Appeared in court and testified under oath in cases.
• Participated in court hearings to provide written reports, evidence and verbal testimonies.
• Investigated complaints brought by members of community by conducting interviews and compiling evidence.
• Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
• Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records
• Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
• Organized and executed undercover surveillance operations.
• Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
• Secured search warrants to investigate scenes of crimes and collect evidence.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Collected and preserved physical evidence, photographs and laboratory submissions.
• Marked off crime scenes and controlled access to protect evidence from tampering or loss.
• Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Planned and coordinated tactical movements of personnel and equipment.
• Executed tactical operations with accuracy and control.
• Trained and mentored personnel in combat operations and tactics.
• Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
• Managed surveillance operations effectively, contributing towards timely apprehension of offenders before further crimes were committed.
• Enhanced community safety by conducting thorough investigations, leading to arrest and prosecution of criminals.